MATTHEW MARINO

• Facilitated seamless migration to cloud-based solutions, enhancing scalability and access.
• Worked with a team so that there were no weaknesses in knowledge, and to resolve all issues in a quick and collected manner.
• Improved system performance by identifying and resolving technical issues in a timely manner
• Worked with customers on site, to help with configuration of servers and networks, and to resolve any issues with client devices.
• Documented and developed engineering procedures and processes.
• Implemented best practices for configuration management and version control systems.
• Conducted performance analysis to identify areas for system improvements and upgrades.
• Trained junior engineers so that they would have the knowledge and skills to help our clients with their technological needs..
• Completed software updates and assessed security patches for optimized computer use.
• Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.

• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Installed network devices (routers, switches, etc) and engineered network infrastructure depending on building needs (Communications, internet, faxing, printers).
• Worked closely with network administrators and server engineers to deliver quality service and client needs.
• 5 month project with New York University
• Fixed and maintained University students and faculty equipment (Laptops, PC, Jabber Desktop and Mobile, Etc).
• Maintained and supported Active Directory

• Team lead for maintenance, troubleshooting, and repair of large company infrastructure. This includes routers, switches, all Cisco servers, printers, phones, and more.
• Processed over 40+ support requests weekly for technical assistance on wide range of issues related to gateways and servers (Cisco Unified Communications Manager [CUCM], Cisco Unity Connections[CUC], Cisco Unified Communications IM&P, Cisco Unified Contact Center Express [UCCX]).
• Worked on maintenance, set up, configurations, and upgrading of Cisco Servers (CUCM, CUC, UCCX), from version 8.0,up to version 12.5.
• 6 years experience in support engineer work, level 2 technical, network, and collaboration support work.
• Technical support in messaging programs including Cisco Jabber, WebEx.
• Worked with many large companies, up to 30+ different clients with varying infrastructure and network needs/ assistance.
• Troubleshooting errors that arise within Cisco and Meraki Software and Hardware
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Worked with multiple Operating Systems including Windows 2000 up to current Windows 10, including IMAC.

Communicated with lucid patients to gather incident and medical history information.

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Used to electrocardiograms (EKG's), external defibrillators, bag valve mask resuscitators and more to administer treatments in emergency situations with accuracy, safety and speed.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
• Responded to over 20 daily (over 5000 yearly) emergency calls to provide quick and compassionate medical assistance and care for patients.
• Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies. (Police Department and local fire fighters.)
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Quickly recognized patient needs based on conditions and administered medications for Emergency, Severe injury and burn injury situations.