Matthew Marmo
West Islip,NY
Summary
Proven leader and effective communicator, I excel in fostering team unity and enhancing customer satisfaction, as demonstrated at Our Lady of Consolation Nursing Home. With expertise in Microsoft Office and a knack for problem-solving, I've significantly contributed to improving operational efficiency and service quality, ensuring a positive impact on both team performance and customer loyalty.
Overview
5
5
years of professional experience
Work History
Culinary Ambassador
Our Lady of Consolation Nursing Home
West Islip, NY
02.2023 - Current
- Assisted residents with daily activities, including mobility support, personal hygiene, and meal assistance
- Provided compassionate and attentive care to elderly residents, ensuring their safety, comfort, and well-being
- Communicated with nursing staff regarding changes in residents' conditions, contributing to the development of individualized care plans
- Worked as part of a team to foster a welcoming and supportive environment for both residents and their families
- Assisted with recreational activities and organized social events to improve residents’ quality of life
Steward
Babylon Yacht Club
West Islip, NY
05.2020 - Current
- Delivered exceptional service by attending to the diverse needs of club members, ensuring a high-quality experience during events
- Maintained a clean and organized dining area, including setting up and breaking down tables and ensuring proper sanitation standards
- Collaborated closely with other staff members, working together to meet customer demands and maximize member satisfaction during high-volume events
- Communicated effectively with kitchen staff and management to ensure smooth operations and timely service
- Demonstrated problem-solving skills by resolving any issues or concerns raised by members in a calm and professional manner
Cashier/Sales Associate
Bob's Stores
West Islip, NY
10.2023 - 06.2023
- Assisted customers with product inquiries, providing expert advice on merchandise and ensuring satisfaction with their purchases
- Operated the cash register, handling both cash and card transactions while maintaining accuracy and attention to detail in processing payments
- Maintained an organized and tidy store environment, ensuring shelves were well-stocked and visually appealing
- Worked closely with fellow associates to meet and exceed daily sales targets, enhancing overall store performance
- Provided excellent customer service by addressing any concerns promptly and efficiently, fostering long-term customer loyalty
Team Member
03.2022 - 10.2022
- Delivered exceptional customer service in a fast-paced, high-volume environment, focusing on delivering quality food and maintaining a positive customer experience
- Took customer orders, provided menu recommendations, and ensured timely and accurate delivery of orders
- Operated kitchen equipment, prepared food items, and ensured food safety standards were met at all times
- Maintained cleanliness in the dining area, kitchen, and restrooms, adhering to strict health and safety regulations
- Collaborated with team members to ensure fast, efficient service during peak hours
Education
Bachelor of Professional Communications -
Farmingdale State College
Farmingdale, NY01.2025
Skills
- Communication
- Teamwork
- Leadership
- Sales Skills
- Problem Solving
- Time Management
- Social Media
- Power Point
- Microsoft Office
- Public Speaking
Awards
- Dean’s List: Recognized for academic excellence each semester at Farmingdale State College.
- Honor Roll: Consistently ranked among the top students at Farmingdale State College.
- Varsity Baseball Captain & MVP: Led team to victories, fostering teamwork and achieving individual recognition as the team’s Most Valuable Player.
- All-County Varsity Baseball & Football Player: Earned recognition for exceptional athleticism and teamwork in both baseball and football.
Accomplishments
- All County Football and Baseball member
- West Islip Baseball Varsity Captain
- Academic Excellence in English
- Most Valuable Player for West Islip Baseball
- Deans list at Farmingdale every semster
Timeline
Cashier/Sales Associate
Bob's Stores
10.2023 - 06.2023
Culinary Ambassador
Our Lady of Consolation Nursing Home
02.2023 - Current
Team Member
03.2022 - 10.2022
Steward
Babylon Yacht Club
05.2020 - Current
Bachelor of Professional Communications -
Farmingdale State College
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