Nicolas Ming
Fredonia,AZ
Summary
7 And a half Years experienced IT support specialist in POS (Point of Sales) Systems, ServiceNow, Windows and Windows Servers, Computer Hardware and Software. Professional analytical skills, and quick to learn for technology-related issues and training. Knowledgeable with working remotely and in-person for IT troubleshooting and support. Providing professional leadership within 6 McDonalds locations for IT support and Troubleshooting, as well as excellent customer service. 2 years of remote call center work providing customers with solutions that fits their needs. Also assisting my team / supervisor with support when needed.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Culinary Ambassador
Best Friends Animal Sanctuary
02.2024 - Current
- Creating and preparing quality, healthy vegan lunches as well as preparing food and working during frequent on and off-site catering functions, workshops and special dinners sanctuary-wide for all employees, volunteers, founders and visitors.
Customer Service Representative
The Home Depot
4 2021 - Current
- Provide fast, friendly service by actively seeking out resolutions to the customers needs and provide assistance with order, products, or Pro account changes/ inquiries
- Also while assisting my team with qustions they mey have
- I have recived awards for going above and beyond such as assising with tecnological problems the other assocates where haveing also with stepping up with new assocates and assising them with qustions and what to expect.
Operation Technical Professional
McDonald's
11.2013 - 04.2021
- Knowledgeable in performing advanced NP6 (McDonalds-specific OS) troubleshooting and repairs within the McDonalds organization, such as repairs and troubleshooting to servers, devices such as NCSR, PAR, Panasonic, and VeriFone cashless devices
- Experienced networking with the knowledge of running networking cabling, setting up patch panels and controllers.
Department Manager
McDonald's
10.2013 - 04.2021
- Providing employee and personnel supervision, preparing and ensuring the quality of food safety for customers, and providing excellent and positive customer service and satisfaction, reaching out and resolving any questions or concerns that any customers may have.
Education
High School Diploma, General Studies -
Kingman High School
01.2011 - 05.2015
Some College (No Degree) - Computer And Information Sciences
Northern Arizona University
Flagstaff, AZ 08.2017 - 05.2020
Skills
- Microsoft Office
- Customer Follow-Up
- Record Keeping
- Office Equipment
- Communication
- Product Management
- Windows Server
- Point of Sale (POS) Systems
- IT Hardware Support
- Windows
Certification
Department Manager Capstone class - McDonald's
Awards
- Certificate of appreciation, McDonald's, 04/2018, Received for 5 Years of Dedicated Service
- Homer award, The Home Depot, 05/2021, Given in recognition of taking care of our people with knowledge that was out of the scope of the current job position.
- Homer Award, The Home Depot, 11/2021, In recognition of building strong relationships with the team
- Homer Award, The Home Depot, 04/2022, Given in reconnection of building strong relationships with Team members.
- 1 Year award, The Home Depot, 03/2022, In recognition of 1 Year of service
Timeline
Culinary Ambassador
Best Friends Animal Sanctuary
02.2024 - Current
Some College (No Degree) - Computer And Information Sciences
Northern Arizona University
08.2017 - 05.2020
Operation Technical Professional
McDonald's
11.2013 - 04.2021
Department Manager
McDonald's
10.2013 - 04.2021
High School Diploma, General Studies -
Kingman High School
01.2011 - 05.2015
Customer Service Representative
The Home Depot
4 2021 - Current
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