Matthew Marrero
Austin,TX
Summary
Detail-oriented professional with 5+ years of experience in high-volume environments, skilled in handling incoming requests, coordinating with teams, and managing multiple priorities under pressure. Strong communicator with a focus on accuracy, efficiency, and problem-solving. Currently pursuing a degree in Business Administration with an interest in operations.
Overview
7
7
years of professional experience
Work History
Men's Sales Associate
Nordstrom
Austin, TX
10.2022 - Current
- Managed high-volume customer interactions in person and over the phone, routing requests and resolving issues efficiently.
- Delivered tailored solutions by quickly assessing customer needs in fast-paced environments.
- Processed transactions and phone orders with strong attention to detail and accuracy.
- Coordinated with team members and departments to ensure timely service and issue resolution.
- Communicated with managers, loss prevention, and team members using in-ear radio systems to support real-time coordination and floor operations.
- Handled multiple priorities simultaneously while maintaining professionalism and service quality.
Bartender
Vestals Catering
Austin, TX
11.2024 - 12.2025
- Managed high-volume service during time-sensitive events, ensuring timely and accurate order fulfillment.
- Communicated with event managers and staff via in-ear radio systems to coordinate service and maintain event timelines.
- Monitored inventory levels and restocked efficiently to prevent service interruptions during peak periods.
- Maintained composure in high-pressure environments while managing multiple priorities and adapting to rapidly changing demands.
- Trained new bartenders on drink preparation techniques and customer service standards.
Retail Sales Associate
The Men's Wearhouse
Austin, TX
04.2021 - 10.2022
- Provided end-to-end customer support, from initial inquiry to final purchase and order fulfillment.
- Maintained consistent communication with customers regarding orders, updates, and service needs.
- Assisted in resolving customer concerns and escalations promptly and professionally.
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with team members to manage workflow and meet daily operational demands.
Cashier
Bill Miller BBQ
Buda, TX
02.2019 - 04.2021
- Operated in a high-volume environment requiring speed, accuracy, and quick decision-making.
- Handled transactions efficiently while maintaining attention to detail.
- Trained new employees and monitored performance to ensure adherence to standards.
- Maintained cleanliness, safety, and organization in compliance with procedures.
- Managed cash drawer, ensuring accuracy and accountability during shifts.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Associate of Applied Science - Business Administration
Austin Community College
Austin, TX05-2027
High School Diploma -
Jack C Hays High School
Buda, TX05-2021
Skills
- Store operations
- Product presentation
- Inventory management
- Logistics management
- Data entry
- Customer service
- Microsoft office
- Decision-making
- Quality control
- Schedule management
- Material distribution
Timeline
Bartender
Vestals Catering
11.2024 - 12.2025
Men's Sales Associate
Nordstrom
10.2022 - Current
Retail Sales Associate
The Men's Wearhouse
04.2021 - 10.2022
Cashier
Bill Miller BBQ
02.2019 - 04.2021
Associate of Applied Science - Business Administration
Austin Community College
High School Diploma -
Jack C Hays High School