Matthew Marshall
Denver
Summary
Upbeat server/ bartender/ cook with outstanding coordination and memorization skills. 8+ year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Always attentive to the customers needs and requests, after all its the hospitality business. Regular customers are a must and should always be treated as equals, and recognized with a simple.. "Are we having the usual today?" Building strong relations with the customer base and maintaining proficiency with all aspects of the work place.
Overview
10
10
years of professional experience
Work History
Supervisor
SNARFS
07.2021 - 01.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Bartender
Rack Em Billiards
12.2021 - 06.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/ Bartender
Wasabi Sushi Bar
09.2019 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender/ Cook
Evergreen Brewery
06.2017 - 08.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Barback/ Cook/ Busser
Blake Street Vault
07.2015 - 05.2017
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
Dishwasher
Aspen Park Cafe
06.2014 - 06.2015
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking. (Had a few breaks here and there.. we're human)
- Efficiently loaded and unloaded dishwashers, and can use a 3 stage hand sink
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Education
Business And Communication
Metropolitan State University of Denver
Denver, COConifer Senior High School
Conifer, CO05.2014
Skills
- Cool Under Pressure
- Able to Lift 50 Pounds
- Team Player
- Anticipating Guest Needs
- Guest Satisfaction
- Tableside Service
- Food Preparation and Safety
- Servsafe Certified
- Bussing Experience
- Adaptable and Flexible
- Courteous Phone Demeanor
- Conflict and Complaint Resolution
- High-Volume Dining
- Order Accuracy and Delivery
Timeline
Bartender
Rack Em Billiards
12.2021 - 06.2023
Supervisor
SNARFS
07.2021 - 01.2024
Server/ Bartender
Wasabi Sushi Bar
09.2019 - 09.2021
Bartender/ Cook
Evergreen Brewery
06.2017 - 08.2019
Barback/ Cook/ Busser
Blake Street Vault
07.2015 - 05.2017
Dishwasher
Aspen Park Cafe
06.2014 - 06.2015
Business And Communication
Metropolitan State University of Denver
Conifer Senior High School
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