Matthew Martin Glazier
Brentwood,CA
Summary
Dedicated security professional with extensive experience in surveillance, risk assessment, and emergency response coordination. Proven track record in ensuring safety and security in dynamic environments. Strong communication and problem-solving skills in high-pressure situations. Committed to maintaining safety and security with a focus on integrity and professionalism.
Overview
14
14
years of professional experience
Work History
Temporary Juvenile Institution Officer
Contra Costa County Probation
Matinez, California
07.2023 - 12.2024
- Supervised and monitored activities of juvenile detainees, maintaining compliance with safety and institutional policies
- Enforced security protocols to maintain a safe environment for detainees and staff.
- Documented and maintained detailed records of incidents.
Shift Supervisor, Customer Service
5.11 Tactical
Brentwood, California
09.2021 - 09.2022
- Managed daily operations to optimize efficiency and customer satisfaction.
- Ensure that the store is properly stocked with merchandise
- Deliver exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues.
Delivery Driver, Customer Service
O’Reilly Auto Parts
Antioch, California
05.2021 - 09.2021
- Delivered parts and products efficiently, ensuring accurate order fulfillment and adherence to safety guidelines.
- Ensure accurate order fulfillment by reviewing orders, ensuring correct parts are delivered as specified, and verifying delivery details.
Delivery Driver
Archers Fleet LLC
Oakley, California
12.2020 - 04.2021
- Deliver products to customers within designated routes, ensuring timely, accurate, and safe deliveries while adhering to company and safety protocols.
Customer Relations Agent
California Grand Casino
Pacheco, California
09.2016 - 07.2019
- Manage guest experience by assisting with guests inquiries, addressing concerns, and resolving issues promptly.
- Collaborate with the casino operations team, ensuring smooth communication between customer service and departments such as security, gaming, and hospitality.
Security Specialist
Allied Barton Security
Emeryville, California
02.2014 - 08.2016
- Monitored premises and responded to security needs, maintaining a safe environment for employees and visitors.
- Respond to alarms, incidents, and emergencies, taking appropriate action to secure the premises, assist with evacuations, and ensure compliance with safety procedures.
Sales Person
Concord Honda
Concord, California
10.2013 - 01.2014
- Guiding customers through the purchasing process through explaining vehicle features and addressing questions.
Sales Person
Winter Chevrolet
Pittsburg, California
07.2013 - 09.2013
- Deliver excellent customer service by explaining vehicle features and answering questions.
Corporal/Certified Trainer, Sun Valley Mall
IPC International
Concord, California
02.2011 - 07.2013
- Monitor security operations using surveillance systems, patrolling designated areas, and addressing incidents or concerns to prevent and respond to security issues.
Armed Courier
Garda Cash Logistics
Oakland, California
06.2011 - 11.2011
- Transported cash and valuables securely, adhering to strict safety protocols.
Education
Associate of Arts - Administration of Justice
Diablo Valley College/Los Medanos
Pleasant Hill01-2025
Skills
- Team Collaboration
- Risk Assessment
- Emergency Response
- Surveillance Monitoring
- Safety Protocols
- Patrol Procedures
- Customer Interaction
- Conflict Resolution
- Incident Reporting
- Facility Management
Timeline
Temporary Juvenile Institution Officer
Contra Costa County Probation
07.2023 - 12.2024
Shift Supervisor, Customer Service
5.11 Tactical
09.2021 - 09.2022
Delivery Driver, Customer Service
O’Reilly Auto Parts
05.2021 - 09.2021
Delivery Driver
Archers Fleet LLC
12.2020 - 04.2021
Customer Relations Agent
California Grand Casino
09.2016 - 07.2019
Security Specialist
Allied Barton Security
02.2014 - 08.2016
Sales Person
Concord Honda
10.2013 - 01.2014
Sales Person
Winter Chevrolet
07.2013 - 09.2013
Armed Courier
Garda Cash Logistics
06.2011 - 11.2011
Corporal/Certified Trainer, Sun Valley Mall
IPC International
02.2011 - 07.2013
Associate of Arts - Administration of Justice
Diablo Valley College/Los Medanos
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