Daja Dorsey

• Implemented new processes to improve team efficiency after identifying gaps in existing workflows.
• Facilitated workshops and programs focused on life skills, conflict resolution, and emotional intelligence.
• Use clear and concise language to create timely detailed reports into the department's computerized information system(FamCare) and/or logbooks promoting the continuity of care of youth in custody.
• Conducted intake interviews with incoming youth to gather pertinent information needed for case management purposes, ensuring accurate documentation was maintained throughout their time within the system.

Monitoring and Evaluation:

• Continuously monitor progress and evaluate the effectiveness of interventions and services provided. As necessary, adjust case plans to achieve positive outcomes.
• Ensure and maintain the confidentiality of all communications and documentation.
• Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
• Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.

Client Assessment:

• Maintained detailed records of case progress, ensuring accurate information was available for court hearings and other proceedings.
• Assess youth during lessons in the classroom for academic and social emotional needs; leads and participates in group counseling sessions.
• Assist with development of appropriate life and social skills using the PEERS program assessment method.
• Facilitated workshops and programs focused on life skills, conflict resolution, and emotional intelligence.
• Conducting risk assessments to determine the level of supervision required and unit placement.

Documentation:

• Maintaining accurate and detailed records, documenting assessments, progress, interventions, and outcomes in compliance with confidentiality and reporting requirements.
• Harnesses expert discretion with need-to-know Personal Identifiable Information.
• Uses clear and concise language to create timely detailed reports into the department's computerized information system(FamCare) and/or logbooks promoting the continuity of care of youth in custody.

Client Assessment:

• Conducts thorough assessments of referred clients’ needs, objectives, and current situations to create customized care plans, while tracking progress, ensuring retention and completion of the program.
• Routinely evaluate and document resident’s performance using electronic case management system.
• Provides ongoing assessment and development of resident’s progress in Academics, Employability Skills, and Independent Living.
• Interview and evaluate needs to determine eligibility of known resources, placement in available programs, and possible referral for social services and other agencies.

Case Planning:

• Develop and implement comprehensive case plans that outline individual goals, interventions, and timelines for residents. Regularly review and update plans as needed.
• Coordinated referrals for individual and/or family counseling services for those experiencing mental illness and/or substance abuse. Provided counseling services along with crisis intervention and advocacy assistance to at-risk youth.
• Lead and participate in community networking and planning in the child abuse/family violence field; attended community conferences to obtain resources for clients.

Resource Coordination:

• Identify and connect clients with appropriate resources, services, and community support systems to address their needs, such as housing, healthcare, or employment assistance.
• Facilitate team meetings and training with leadership staff on locating resources, advocating for resources and budget management for emergency services.
• Developed and implemented safety and self-sufficiency service plans; engaged in domestic violence awareness outreach with community partners.

Collaboration:

• Collaborate with a multidisciplinary team, including healthcare professionals, social workers, law enforcement officers, social workers, educators, and community organizations to ensure a coordinated approach to client care. Established long-term goals, strategies, and company policies.
• Collaborate with community partners to link criminal offender clients with appropriate resources, track progress and report information to LEO or supervising agency.
• Organized cross-functioning monthly team meetings to develop engagement activities within the community which led to an 11% increase in participation amongst clients, residents, and community partners.

Advocacy:

• Act as an advocate for clients and/or children, ensuring their rights and preferences are respected and promoting their best interest. Provide liaison services with healthcare providers, social services, and other agencies.

Documenting, Tracking, Monitoring:

• Comprehensive recordkeeping to ensure accuracy with data entry into HMIS. Completed regular audits and communicated needs for missing data or documents.
• Filed, stored, and organized hard copy and electronic records to create ease in locating across departments.
• Applied security principles to safeguard Personal Identifiable Information and entered pertinent information to effectively track clients’ progress.
• Monitoring data systems to ensure client evaluations and assessments are conducted and submitted timely to facilitate implementation of necessary care and resource referral.

• Provided individualized instruction to match personal strengths, background and learning style of each employee.
• Assisted upper management with daily operations to meet standards of service and quality.
• Managed over 15 staff and coached staff by giving employees suggestions and feedback to improve job performance.
• Improved barista skills through one-on-one training sessions and practical demonstrations.