Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Military Experience
Timeline
Generic

Taylor Westerberg

St. Paul,MN

Summary

Driven healthcare professional with extensive experience in clinical and administrative roles. Diligently worked at Touchstone Mental Health, M Health Fairview, and the United States Army Reserves. Excelled in clinical staff management and emergency readiness. Significantly enhanced patient care and operational efficiency. Demonstrated leadership in mentoring and training co- workers while achieving top ranked customer satisfaction.

Overview

13
13
years of professional experience

Work History

Program Counselor/Care Coordinator (40 Hrs Per Wk)

Touchstone Mental Health
08.2023 - 07.2024
  • Encouraged ten clients weekly & helped with paperwork, and rides to medical appointments.
  • Motivated fifty clients quarterly, and assisted with providing resources, doing assessments & goal setting.
  • Coordinated community resources and referrals & ensured access to vital services for clients.

Clinic Coordinator (40 Hrs Per Week)

M Health Fairview
12.2018 - 03.2023
  • Scheduled hundreds of chemotherapy, radiology, and lab appointments weekly for oncology patients.
  • Answered dozens of phone calls per shift for Specialty Infusion, Gynecological, and Hematology departments.
  • Assisted in checking in hundreds of patients daily. Reviewed insurance, and demographic information, keeping all confidential.

Equal Opportunity Advisor (16-112 Hrs Per Month)

United States Army Reserves
03.2011 - 03.2022
  • Seasoned Brigade educator compiled training and classes, all while handling complaints of discrimination.
  • Mentored and supervised dozens of Soldiers showcasing leadership and educational opportunities.
  • Qualified Equal Opportunity Leaders Course instructor. Trained hundreds of Soldiers using lecture & activities.

Program Counselor ( 24-36 Hrs Per Week)

Meridian Services
08.2015 - 12.2018
  • Assisted four residents with cognitive disabilities in their home with activities of daily living, and recreation in the community.
  • Administered weekly vital signs. In addition, gave daily medications. This ensured their health mattered.
  • Documented what types of healthy meals were cooked, whether behavioral goals were met, & that activities were completed.

Patient Assistant Coordinator (40 Hrs Per Week)

Abbott Northwestern Hospital
09.2013 - 09.2015
  • Performed EKG's, phlebotomy, and patient cares for approximately 8 patients per day in the Cardiac, ICU, & four psych units.
  • Accurately transcribed physicians orders, answered phones, & assisted patients with their laundry, oral cares, & feeding.
  • Partnered with RN's to help turn, and bathe patients. In addition, ordered and stocked supplies, & helped during emergencies.

Education

Bachelor of Science - Health Administration

The University of Phoenix
Phoenix, AZ
06.2014

Certificate of Completion ( EO Advisor) - Equal Opportunity

The Defense Equal Opportunity Management Institute
Melbourne Beach, FL
03.2011

Skills

  • Military Experience
  • Clinical Staff Management
  • Electronic Medical Record Software
  • Administrative Support
  • Clinical Administration
  • Hospital, Clinic, & Homecare Experience
  • Customer Satisfaction
  • Emergency Readiness

Additional Information

21 years of experience working with Electronic Medical Records System (EPIC/ Excellion). Working knowledge of Microsoft Word, Excel, and PowerPoint programs. In 2009 while stationed in Iraq, volunteered at the Mosul General Hospital helping with cares for 70 hours and received the Army Volunteer Service Award. In 2017 Volunteered helping children, teens and, adult learners with their homework at the Rondo Library Work Center in St. Paul one day a week for six months. In 2018 while stationed in Germany, volunteered 50 hours with the American Red Cross at Landstuhl Regional Medical Center performing phlebotomy on Civilians and Soldiers. In 2018 volunteered three times at the "Feed My Starving Children" Campaign packing food for families in Haiti at Evergreen Church.

Affiliations

Veteran's of Foreign Wars (VFW) member since 2017.

Military Experience

37 honorable years in the Army on Active Duty, The Army National Guard, The U.S. Army Reserves. Three successful deployments in 1990, 2003, and 2008, and one Mobilization in 2018. Awarded with several Commendation and Achievement awards due to accurate and timely documentation of 1,000s of pieces of equipment, vehicles, and ammunition during Desert Shield/ Desert Storm 1990-1991. Appointed as an Equal Opportunity Liaison from 1996-2007. This position helped Soldiers who felt they were discriminated against. Compiled a weekly report of hazardous weather conditions for a General Officer while stationed in Sarajevo in Bosnia and Herzegovina from 2003-2004. Received ratings for academic and leadership excellence during the Primary Leadership Development Course, and the Non-Commissioned Officer leadership course during 1996 & 2007. These courses focused on leadership, giving commands, and learning our jobs. Supervised 5 officers and 2 enlisted soldiers as an Office Manager while stationed at Balad Air Base in Iraq from 2008-2009. Responsibilities included personnel accountability, scheduling vehicle maintenance, and briefing our Colonel about the status of equipment. In Germany in 2018 we compiled reports and graphs depicting the tracking and usage of vehicle convoys that were used in exercises with U.S. and European Soldiers.

Timeline

Program Counselor/Care Coordinator (40 Hrs Per Wk)

Touchstone Mental Health
08.2023 - 07.2024

Clinic Coordinator (40 Hrs Per Week)

M Health Fairview
12.2018 - 03.2023

Program Counselor ( 24-36 Hrs Per Week)

Meridian Services
08.2015 - 12.2018

Patient Assistant Coordinator (40 Hrs Per Week)

Abbott Northwestern Hospital
09.2013 - 09.2015

Equal Opportunity Advisor (16-112 Hrs Per Month)

United States Army Reserves
03.2011 - 03.2022

Bachelor of Science - Health Administration

The University of Phoenix

Certificate of Completion ( EO Advisor) - Equal Opportunity

The Defense Equal Opportunity Management Institute
Taylor Westerberg