Summary
Overview
Work History
Education
Skills
Positive Attributes
Timeline
Generic

MATTHEW MARTIN, JR.

Professional
Charlotte,USA

Summary

AVP level, Results-driven professional with extensive experience, specializing in AML, Fraud, and Financial Crimes. Previous position mastery of technical troubleshooting and risk controls. Proven ability to analyze complex data and enhance operational efficiency. Adept at user support and incident resolution, consistently delivering high-quality solutions while collaborating with cross-functional teams to mitigate risks and improve system integrity.

Overview

15
15
years of professional experience

Work History

Global Wealth Management – At-Risk Persons Senior Investigator

Merrill Lynch
Charlotte, NC
09.2022 - Current
  • Conduct complex investigations requiring advanced system navigation, data analysis, and digital evidence review.
  • Use multiple internal platforms to gather information, validate system activity, and identify irregularities.
  • Produce executive-ready reports summarizing findings, system behavior, and recommended controls.
  • Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.
  • Support enterprise initiatives involving new tools, technology enhancements, and process redesign.
  • Apply risk-mitigation strategies to protect clients and prevent unauthorized system activity.

Sr. Analyst – AML Refresh Operations (MKTS-GBAM)

Bank of America
Charlotte, NC
10.2018 - 09.2022
  • Analyzed complex operational and system-related issues requiring exception handling and cross-team coordination.
  • Reviewed and validated client data within internal systems to ensure accuracy and compliance.
  • Identified and escalated system risks, access issues, and operational gaps.
  • Conducted due diligence using multiple databases, workflow tools, and enterprise platforms.
  • Partnered with technical and risk teams to resolve system discrepancies and improve data integrity.

Technical Help Desk Advisor – CashPro

Bank of America
Charlotte, NC
12.2016 - 10.2018
  • Served as primary technical support contact for 50+ high-revenue clients using CashPro treasury and cash-management systems.
  • Diagnosed and resolved application, login, connectivity, and system-functionality issues with strong first-call resolution.
  • Provided step-by-step troubleshooting and user education for complex platform features.
  • Supported multiple enterprise applications simultaneously, adapting quickly to system updates and process changes.
  • Collaborated with Operations, Risk, Fraud, and IT partners to implement improvements and reduce recurring issues.
  • Assessed risks associated with new processes, system changes, and product enhancements.

Treasury Services Senior Advisor

Bank of America
Charlotte, NC
12.2014 - 12.2016
  • Delivered technical and analytical support for global markets operations and system-related inquiries.
  • Researched and resolved system errors, data discrepancies, and user-reported issues.
  • Strengthened procedures and controls to prevent system misuse and improve data accuracy.
  • Generated reports, monitored system inputs, and performed troubleshooting across multiple platforms.
  • Assisted with projects involving new system rollouts, process redesign, and technology enhancements.

Personal Banker

Bank of America
Charlotte, NC
03.2011 - 12.2014
  • Used multiple systems to verify customer identity, authenticate activity, and ensure compliance with regulatory requirements.
  • Identified suspicious activity and escalated system alerts through internal reporting tools.
  • Applied risk-management frameworks to evaluate transactions and prevent unauthorized access.
  • Completed required documentation and system entries for regulatory reporting.

Education

Business Management -

University of Phoenix
Milwaukee, WI
01.2005

Skills

  • Technical troubleshooting
  • Enterprise platform support
  • User access management
  • Authentication
  • System functionality
  • System logs analysis
  • Data validation
  • Root-cause analysis
  • Ticketing workflows
  • Documentation
  • Incident resolution
  • Clear communication
  • User support
  • Analytical skills
  • Problem-solving skills
  • Windows OS
  • Microsoft 365
  • SharePoint
  • Salesforce
  • Synergy
  • MOC
  • Internal banking systems
  • Security protocols
  • Risk controls
  • Regulatory frameworks

Positive Attributes

  • Technical troubleshooting across applications, browsers, operating systems, and mobile devices
  • Experience supporting enterprise platforms, user access, authentication, and system functionality
  • Strong understanding of system logs, data validation, and root-cause analysis
  • Skilled in ticketing workflows, documentation, and incident resolution
  • Clear communication with both technical and non-technical users
  • Ability to quickly learn new systems and provide step-by-step user support
  • Advanced analytical and problem-solving skills
  • Tools & Systems: Windows OS, Microsoft 365, SharePoint, Salesforce, Synergy, M.O.C., internal banking systems
  • Knowledge of security protocols, risk controls, and regulatory frameworks (BSA, OFAC, USA PATRIOT Act)

Timeline

Global Wealth Management – At-Risk Persons Senior Investigator

Merrill Lynch
09.2022 - Current

Sr. Analyst – AML Refresh Operations (MKTS-GBAM)

Bank of America
10.2018 - 09.2022

Technical Help Desk Advisor – CashPro

Bank of America
12.2016 - 10.2018

Treasury Services Senior Advisor

Bank of America
12.2014 - 12.2016

Personal Banker

Bank of America
03.2011 - 12.2014

Business Management -

University of Phoenix
MATTHEW MARTIN, JR.Professional