Franklin Castillo
Denville,NJ
Summary
Detail-oriented and solutions-driven IT professional with experience in risk management, and system administration. Adept at troubleshooting complex technical issues, analyzing system performance, and collaborating with cross-functional teams to optimize system reliability. Passionate about leveraging analytical and problem-solving skills to improve technical processes and operational efficiency.
Overview
11
11
years of professional experience
Work History
Global Risk Management Associate
KPMG Global Services
Montvale, NJ
03.2022 - Current
- Provide technical support and risk analysis for enterprise-level platforms, ensuring system integrity, and operational efficiency.
- Troubleshoot and resolve product-related issues, collaborating with development and engineering teams to implement fixes.
- Conduct root cause analysis (RCA) to identify recurring issues, and propose long-term solutions.
- Work closely with cross-functional teams, including developers, business analysts, and others, to improve system reliability.
IT Support - User Administrator
Shipco Transport Inc
Hoboken, NJ
09.2019 - 03.2022
- Delivered tier 2 IT support for enterprise users across 26 offices in 9 states, and 4 countries.
- Diagnosed and resolved hardware, software, and network issues, minimizing downtime for critical business operations.
- Managed user access control, permissions, and authentication within Microsoft Active Directory, and Office 365.
- Created technical documentation and user guides to assist end users and internal IT teams.
Sound Technician
Iglesia Nueva Vida
Newark, NJ
08.2014 - 07.2021
- Provided technical support for sound equipment, diagnosing and resolving audio issues for live and recorded productions.
- Monitored quality control of audio and video sources for weekly Facebook Live and taped productions.
- Collaborated with team members to improve audio system efficiency and troubleshooting methodologies.
Education
Bachelor of Science - Information Technology
Kean University
Union, NJ05.2019
Skills
- Technical Support and Troubleshooting
- Networking and System Administration
- SQL
- Root Cause Analysis (RCA)
- Process Improvement and Automation
- Microsoft Active Directory and Office 365
- Technical documentation
- Cross-functional collaboration
Personal Interests
Automotive Mechanic.
Custom Computer Building.
Scale RC and Electronics Building.
Timeline
Global Risk Management Associate
KPMG Global Services
03.2022 - Current
IT Support - User Administrator
Shipco Transport Inc
09.2019 - 03.2022
Sound Technician
Iglesia Nueva Vida
08.2014 - 07.2021
Bachelor of Science - Information Technology
Kean University
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