Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Matthew Mastriani

Hackettstown,NJ

Summary

Proficient in delivering administrative support with extensive experience. Expertise in schedule management, correspondence handling, and efficient use of office software. Achievements include enhanced workflow efficiency through superior organization and system maintenance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Grand Fitness
Succasunna, NJ
06.2024 - Current
  • Ensured that all safety and sanitation regulations were met.
  • Monitored staff performance to ensure quality standards.
  • Conducted a weekly inventory of supplies.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Performed diverse office administration duties, including preparing reports, managing member scheduling, and handling day-to-day operational tasks to ensure a smooth office workflow.

911 Emergency Dispatcher

Morris County Communications
Parsippany, NJ
12.2023 - 06.2024
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Screened incoming calls for accuracy and completeness of information provided.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
  • Updated and maintained databases with current information.

Regional Supervisor

Clear Blue Pools
Hackettstown, NJ
05.2019 - 08.2023
  • Managed 7 locations with over 50 staff members, including supervisors, lifeguards, gate attendants, and maintenance workers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assessed the risk of whether to renew a location's contract based on rate and liability.

Education

Associate of Science - Criminal Justice

County College of Morris
Randolph Township, NJ
05-2023

Skills

  • Safety compliance
  • Inventory management
  • Office administration
  • Customer service
  • Quality assurance
  • Invoice verification
  • Liability managment

Certification

  • NJ Firefighter Certification

References

References available upon request.

Timeline

Shift Supervisor

Grand Fitness
06.2024 - Current

911 Emergency Dispatcher

Morris County Communications
12.2023 - 06.2024

Regional Supervisor

Clear Blue Pools
05.2019 - 08.2023

Associate of Science - Criminal Justice

County College of Morris

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