IRAIS ROJAS
HOUSTON,TX
Summary
Management Professional experienced in overseeing daily operations and ensuring effective shift transitions. Achieved high productivity and enhanced team performance through conflict resolution and strategic planning. Focused on team collaboration and adapting to changing needs while maintaining operational efficiency.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Shift Supervisor
SOUTHWEST KEY PROGRAMS
01.2019 - 01.2024
- Provided leadership, coaching and performance guidance while managing staffing, shift coverage, and operational needs.
- Led staff through coaching and performance guidance while managing staffing and shift coverage to meet operational needs.
- Managed crisis situations, reviewed documentation, communicated with program leadership, and ensured compliance with safety and program standards.
Family Reunification / Transportation
SOUTHWEST KEY PROGRAMS
01.2017 - 01.2019
- Coordinated and safely transported unaccompanied minors to approved family members and sponsors for reunification.
- Collaborated with case management and program staff to complete required documentation and release procedures, facilitating smooth reunification.
- Ensured safety, dignity, and confidentiality of minors during transportation and reunification, fostering a supportive environment.
Shift Leader
SOUTHWEST KEY PROGRAMS
01.2012 - 01.2017
- Led daily shift operations and supervised Youth Care Workers to ensure the safety and well-being of youth.
- Assigned staff responsibilities, monitored performance, supported training, and maintained appropriate staffing levels to ensure effective youth care.
- Responded to incidents and emergencies, ensuring staff adhered to organizational policies and safety procedures to protect youth well-being.
Youth Care Worker
SOUTHWEST KEY PROGRAMS
01.2008 - 01.2012
- Delivered direct care and supervision to unaccompanied minors in 24-hour residential setting, fostering a safe and supportive environment.
- Maintained structured environment, effectively addressing behavioral concerns, conflicts, and emergency situations to ensure youth safety and stability.
- Cultivated positive relationships with youth from diverse backgrounds while accurately documenting daily activities and progress.
Case Worker Aide
SOUTHWEST KEY PROGRAMS
01.2005 - 01.2008
- Coordinated case management and documentation support for youth in residential federal program.
- Maintained confidential client records to facilitate communication among families, caseworkers, and program staff.
- Ensured youth received appropriate care in compliance with program policies and procedures.
Education
High School Diploma -
Jesse Jackson
Houston, TX05-2002
Skills
- Bilingual communication, Leadership supervision, Youth supervision, Crisis management, Family reunification, Training coaching, Conflict Resolution, Federal Program Compliance, Recordkeeping documentation, Team collaboration
- Safety compliance
- Staff development
- Communication & Team Collaboration
- Operational management
- Customer service
- Mentoring
- Fluent English & Spanish
- Staff motivation
- Customer-oriented
- Training and mentoring
- Employee training
- Workplace safety
- Schedule management
- Policy enforcement
- Strategic planning
- Scheduling coordination
- Inventory management
- Conflict resolution techniques
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
SOUTHWEST KEY PROGRAMS
01.2019 - 01.2024
Family Reunification / Transportation
SOUTHWEST KEY PROGRAMS
01.2017 - 01.2019
Shift Leader
SOUTHWEST KEY PROGRAMS
01.2012 - 01.2017
Youth Care Worker
SOUTHWEST KEY PROGRAMS
01.2008 - 01.2012
Case Worker Aide
SOUTHWEST KEY PROGRAMS
01.2005 - 01.2008
High School Diploma -
Jesse Jackson