Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Matthew McAfee

Palmyra,MO

Summary

I have a great attitude and work ethic. Looking for the right employer who would value my skills and excellence in customer service. I am eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

9
9
years of professional experience

Work History

Team Member and Cashier

Wendys Restaurant
06.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.

Attraction Operator

Haunted Hallows Haunted Trail
10.2021 - 11.2022
  • This position was monthly during Octobers of 2021 and 2022.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Ensured safety of guests by adhering to strict attraction operation guidelines and procedures.
  • Increased attraction efficiency with consistent attention to detail in operating controls and monitoring equipment.
  • Participated in daily safety inspections, identifying potential hazards and reporting issues promptly to management.
  • Assisted in reducing wait times by efficiently loading and unloading passengers on attractions.

Deli Clerk

County Market Express
03.2018 - 06.2020
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.

Volunteer Activities Coordinator

Sakura-Con
04.2015 - 04.2015
  • Volunteered as Registration assistant at annual Japanese animation convention.
  • Streamlined communication processes for improved collaboration between staff, volunteers, and partner organizations.
  • Managed volunteer schedules, ensuring adequate coverage for all activities while minimizing conflicts or gaps in service.
  • Coordinated logistics for large-scale events involving hundreds of participants, ensuring smooth operations and positive outcomes.
  • Streamlined registration process by implementing efficient data entry and filing systems.

Education

Associate of Arts - Business

John Wood Community College
Quincy, IL
12.2022

High School Diploma -

Clover Park High School
Lakewood, WA
06.2015

Skills

  • Workplace Safety
  • Complaint Resolution
  • Cash Handling
  • Equipment Operation
  • Complex Problem-Solving
  • Product Knowledge
  • Attention to Detail
  • Calculations and Measurements

Additional Information

During my time as a junior in High School, I performed as a teachers assistance in Statistics and Probabilities coursework for struggling student to improve their knowledge and application.

Timeline

Team Member and Cashier

Wendys Restaurant
06.2023 - Current

Attraction Operator

Haunted Hallows Haunted Trail
10.2021 - 11.2022

Deli Clerk

County Market Express
03.2018 - 06.2020

Volunteer Activities Coordinator

Sakura-Con
04.2015 - 04.2015

Associate of Arts - Business

John Wood Community College

High School Diploma -

Clover Park High School

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Matthew McAfee