Matthew McDermott

Creative co-leader of the Global Financial Services Practice, fueled by a passion for design thinking and innovation

I bridge the gap between vision and reality, employing design thinking to harmonize customer insights and business goals, resulting in impactful products, services, and experiences

My mission is to empower clients to shape their future while navigating the present, driving a new era of excellence in client experience leadership

Recent Engagements:

• Top 5 Middle East Bank - Create a vision and strategy for a payments platform that deeply connects The Bank with its commercial customers’ core motivations and inspires them to engage in further relationships with The Bank
• Largest US Advisory Firm - Crafted new Advisor engagement model with Home Office to enhance feedback channels aimed at creating more robust customer interactions
• 3rd Largest 401k Firm - Created a new corporate-wide product innovation strategy which created new intersections that match how corporate strategy intersects with client needs
• Top 20 LATAM Bank - Lead a global research effort to identify monetization strategies for platform services that will allow them to expand their solutions for clients
• Top Subscription-Based Service to Seniors - Creating a growth strategy to transform engagements and create end-to-end solutions in financial advice
• Top South American Bank - Enhancing HNW engagement model and product delivery capabilities
• Largest 403b Recordkeeper - Enhance their teams capabilities to identify emerging customer trends and rapidly prototype solutions to test with clients for rapid deployment.

"Life Events" was the Chairman's #1 initiative, marking a groundbreaking cross-enterprise solution aimed at revolutionizing client interactions for the next decade.

• This visionary effort aimed to seamlessly integrate trusted financial guidance with non-financial support and strategic partnerships.
• Goal was to empower 40+ million clients and 6,000 dedicated relationship staff in navigating pivotal life moments, ultimately leading to more favorable outcomes and deeper, enduring connections.
• Saw immediate NPS score increases across relationships and exceeded referral targets on most challenging events.

Led development of new Outsourced CIO solution, focusing on top 500 US clients.

• Oversaw market analysis and tailored strategies for asset transitions of pension investments.
• Streamlined internal matrix environment to create centralized solutions team and optimized services.
• Managed all aspects of client relationship, including daily performance reporting during transitions, for deals >$8B.

Drove product innovation strategies for $950B multi-asset class manager.

• Spearheaded new advisory initiatives, resolved critical client experience issues, and assessed business partnerships.
• Pioneered nationwide sales referral network, vetting firms for client security, methodology for investing and client satisfaction with services.
• Oversaw integration of third-party platform, optimizing methodology and portfolio functionality. Advanced sleeve management within largest 401k plans, boosting client retention and revenue streams.

Chosen by global leadership team, to introduced US-style advice interactions to client base and distribution network in EU/Asia.

• Devised strategies tailored to diverse cultural and investment preferences across regions.
• Spearheaded market research, enabling strategic rollout plans in nine languages across 11 regulatory environments.
• Managed P&L for global launch and ongoing programs, ensuring successful implementation and growth.
• Identified opportunities to improve business process flows and productivity

Visionary leader behind Fidelity's groundbreaking planning platform, revolutionizing advice and retirement solutions.

• Refined vision, set strategy, fostered crucial partnerships, and ensured success.
• Established omni-channel platform across Retail, Institutional, and Advisor channels empowers clients and their advisors to tailor custom plans.
• Program remains cornerstone of advice for 40+ million Fidelity customers.
• Harmonized diverse methodologies across channel partners, introduced performance tracking, and minimized firm risk, all to enhance customer experiences.

Various roles in retail and managed account programs focused on enhancing client experiences and business development.