Summary
Overview
Work History
Education
Skills
Courses
Custom
References
Timeline
Generic

Matthew McGary

Vero Beach

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Publix
Vero Beach
06.2022 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Student Volunteer

Oslo Middle School
Vero Beach
05.2015 - 08.2018
  • Monitored system performance to ensure optimal operation and security protocols are met.
  • Provided technical support to users with a variety of questions related to computer systems, software and hardware.
  • Assisted in the development of new technologies and IT solutions to meet organizational needs.
  • Installed, configured and tested hardware components such as routers, switches, firewalls and servers.

Education

Bachelor of Science - Computer Engineering

Florida Polytechnic
Lakeland, FL

Skills

  • Proficiency in coding languages
  • Problem-solving
  • Computer proficiency
  • Team collaboration
  • Project management
  • Digital circuit design

Courses

Computing and Problem Solving for STEM January 6th 2025 - May 2nd 2025

  • Students were expected to learn and understand how to design computational methods to solve given STEM situations using Python.

Custom

Electrical and Computer Engineering Skill and Design January 6th 2025 - May 1st 2025

  • Students were expected to use concepts from electrical circuits and digital logic design to build operational circuits using CAD software and integrated circuits.

References

References available upon request.

Timeline

Customer Service Representative

Publix
06.2022 - Current

Student Volunteer

Oslo Middle School
05.2015 - 08.2018

Bachelor of Science - Computer Engineering

Florida Polytechnic

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