Lizeth Bautista
Summary
Customer service experience includes addressing inquiries and providing accurate information about products and services. Demonstrated ability to resolve customer complaints efficiently, contributing to high levels of customer satisfaction. Skills in decision-making and prioritization have been applied to manage multiple tasks effectively while maintaining confidentiality and professionalism. Proficient in medical terminology and billing, showcasing a strong foundation in communication and problem-solving within a service-oriented environment.
Overview
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Amazon
Phoenix
11.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Arizona Prepatory Academy
Phoenix, ArizonaSkills
- Service upselling
- Decision-making
- Skype
- Prioritization
- Ear irrigation
- Maintaining confidentiality
- Vital sign monitoring
- Equipment sterilization
- Insurance claims
- Medical billing
- Medical terminology in [languages]
- Wound care and irrigation
- EKG set up and monitoring
- Specimen labeling
- Appointment setting
- Payment collection
- Patient management
- Electrocardiography (EKG)
- Proper sterilization techniques
- Vital signs and examinations
- Suture removal
- Medical billing and coding
- Vital sign monitors
- Restocking lab supplies
- Diagnostic testing assistance
- Monitoring patient progress
- Stress test administration
- Patient skin and nail care
- HIPAA compliance
- Appointment reminders
- Medical records confidentiality
- EKG administration
- Phlebotomy
- Professionalism and ethics
- Lab equipment calibration
- Infection control procedures
Languages
Spanish
Professional
Certification
- Cpr Certified
Timeline
Customer Service Representative
Amazon
11.2023 - 04.2024
Arizona Prepatory Academy