Matthew Mcilwee
Morgantown
Summary
Dynamic Lead Restoration Technician with proven expertise at Panhandle Cleaning & Restoration, specializing in water damage restoration and mold remediation. Enhanced operational workflows and client satisfaction through effective restoration planning and team collaboration. Skilled in structural drying techniques and committed to safety, ensuring high-quality results in challenging environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Restoration Technician
Panhandle Cleaning & Restoration
01.2025 - Current
- Operated water extraction equipment to restore flooded areas efficiently.
- Assessed damage and developed restoration plans in collaboration with team members.
- Applied mold remediation techniques to ensure safe environments for clients.
- Maintained inventory of restoration supplies and equipment for effective job performance.
- Collaborated with insurance adjusters to provide accurate damage documentation.
- Trained new technicians on safety protocols and operational procedures effectively.
- Enhanced restoration processes by implementing best practices and safety standards.
- Led project teams during complex restoration tasks, ensuring timely completion and quality results.
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Reduced project completion time with effective planning and coordination among team members.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
Track Loader Operator
S&W Rodgers
11.2024 - 01.2025
- Operated front-end loader to transport materials efficiently across job site
- Conducted routine maintenance checks on equipment to ensure optimal performance
- Collaborated with team members to coordinate loading operations and improve workflow
- Adhered to safety protocols, minimizing risks during material handling processes
- Implemented process improvements, increasing loading efficiency and reducing downtime
- Operated loaders in a variety of weather conditions and terrain types, demonstrating adaptability and resilience under challenging circumstances.
- Performed thorough pre-and post-operation equipment checks, ensuring optimal functionality and minimal downtime due to mechanical issues.
- Performed routine lubricating, fueling and cleaning loaders.
- Enhanced operational efficiency by expertly operating loaders and heavy equipment for timely material handling.
- Consistently maintained clean worksites through diligent removal of debris, contributing to improved safety conditions for fellow workers.
- Properly operated loader by starting engine, shifting gears and pressing pedals and levers.
Lead Restoration Technician
Panhandle Cleaning & Restoration
01.2024 - 07.2024
- Operated water extraction equipment to mitigate damage in residential and commercial properties.
- Assisted with mold remediation projects, ensuring compliance with safety protocols.
- Conducted thorough inspections to identify areas requiring restoration or mitigation services.
- Collaborated with team members to develop effective restoration plans for affected sites.
- Assisted in development of disaster recovery plans to minimize future property damage for clients.
- Improved client retention rates by consistently delivering high-quality restoration services within agreed timelines.
- Enhanced operational workflows by introducing digital tools for better project tracking and customer communication.
- Increased project success rate, provided detailed pre-restoration inspections and accurate damage evaluations.
- Facilitated smoother project execution by establishing clear communication channels between clients, insurance companies, and restoration team.
- Strengthened team morale and productivity by leading hands-on training sessions on advanced restoration techniques.
- Contributed to environmental sustainability by utilizing eco-friendly cleaning solutions and waste disposal methods.
- Conducted mold remediation procedures to improve indoor air quality, ensuring healthier environment for occupants.
- Enhanced building aesthetics and structural integrity by performing detailed water damage assessments and executing necessary repairs.
Supervisor
ServiceMaster Cleaning & Restoration Services
08.2022 - 01.2024
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on company policies, operational procedures, and equipment usage.
- Implemented inventory management systems to streamline stock tracking and reduce discrepancies.
- Conducted regular performance evaluations to identify areas for employee development and improvement.
- Coordinated scheduling of staff shifts to optimize coverage and meet operational needs.
- Resolved customer inquiries promptly, enhancing overall service satisfaction and retention.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma - N/A
Stonewall Jackson High School
Quicksburg,VA03.2020
Skills
Water damage restoration
Certification
•Water Damage Certification
•NCCER Certification
•Heavy Equipment Certification
Timeline
Lead Restoration Technician
Panhandle Cleaning & Restoration
01.2025 - Current
Track Loader Operator
S&W Rodgers
11.2024 - 01.2025
Lead Restoration Technician
Panhandle Cleaning & Restoration
01.2024 - 07.2024
Supervisor
ServiceMaster Cleaning & Restoration Services
08.2022 - 01.2024
High School Diploma - N/A
Stonewall Jackson High School