Matthew McNicholas
Yulee,FL
Summary
Dynamic professional with a proven track record at multiple companies, adept in staff management and customer service management. Leveraged mentoring and attention to detail to enhance store operations and customer satisfaction. Skilled in POS systems and inventory management, consistently driving team performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Coach
Yulee High School And AIYS
Yulee, FL
10.2023 - Current
- Facilitated communication between players, coaching staff, and management to ensure alignment of goals.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Assisted with fundraising and promotional events to support the team's financial needs.
- Developed and implemented training programs tailored to athletes' needs, enhancing team performance.
- Organized team travel arrangements for away games and tournaments.
IT Intern
DefinIt
Jacksonville, FL
07.2023 - Current
- Completed scheduled appointments on time to drive quality service.
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
- Utilized technical manuals and online resources to stay updated on industry standards and new technologies.
- Provided key information to customers, educating on equipment, products, and services.
- Managed inventory of tools and equipment, ensuring availability for scheduled installations.
- Installed various types of equipment for clients.
Assistant Store Manager
Jersey Mike's Subs
Yulee, FL
07.2022 - 12.2024
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided training to new employees on company policies and procedures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Appraised inventory levels on a frequent basis, ordering new supplies to keep quantities well-stocked.
- Coached and developed store associates through formal and informal interactions.
Customer Service Representative
Publix
Yulee, FL
05.2024 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Provided excellent customer service to build customer relationships.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Associate of Arts - Business Administration
Trinity Baptist College
Jacksonville, FL05-2026
Skills
- Staff management
- Mentoring and coaching
- Customer service and engagement
- Stock management
- Inventory counting
- POS systems
- Staff supervision
- Store operations
- Customer service management
- Customer experience
Affiliations
- Collegiate soccer Player and Captain
- Full time Student
Timeline
Customer Service Representative
Publix
05.2024 - 08.2024
Assistant Coach
Yulee High School And AIYS
10.2023 - Current
IT Intern
DefinIt
07.2023 - Current
Assistant Store Manager
Jersey Mike's Subs
07.2022 - 12.2024
Associate of Arts - Business Administration
Trinity Baptist College
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