Matthew Medeiros
Summary
Got offered a higher position as soon as i became of age for the position. I became a reliable hard worker who would see to it that task get done. Superior work ethic combined with becoming skilled in anything needed from me. I have a good drive to become good at what i do and take passion in being good at what i can accomplish. I Always want to learn more and see how i can improve at what i am doing.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie
06.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Implemented procedural updates as needed based on company policy changes or industry developments.
Education
High School Diploma -
B.M.C Durfee High School;
Fall River, MA06.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Decision-making capabilities
- Training Assistance
- Creative Problem-Solving
- Team Collaboration and Leadership
- Team Supervision
- Assigning Work
- Issue Resolution
Additional Information
I am interested in finding a trade i can become great at and put all my effort in doing so.
Timeline
Shift Leader
Tropical Smoothie
06.2021 - Current
High School Diploma -
B.M.C Durfee High School;