Experienced team member, excelling in customer service and teamwork. Proven ability to manage emergency situations and ensure guest safety while maintaining high guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ride Operator
Universal Studios Hollywood
Universal City, CA
09.2022 - Current
Provided exceptional customer service to 200 guest daily. Addressing guest concerns and inquiries promptly and professionally.
Support fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety.
Lead Ride Operator
Universal Studios Hollywood
Universal City, CA
07.2023 - 06.2025
Directed daily workforce operations for a team of 30 employees, ensuring efficient staff placement, effective queue management, and compliance with meal and rest break requirements.
Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.