Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Mejia

Granada Hills,CA

Summary

Experienced team member, excelling in customer service and teamwork. Proven ability to manage emergency situations and ensure guest safety while maintaining high guest satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ride Operator

Universal Studios Hollywood
Universal City, CA
09.2022 - Current
  • Provided exceptional customer service to 200 guest daily. Addressing guest concerns and inquiries promptly and professionally.
  • Support fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety.

Lead Ride Operator

Universal Studios Hollywood
Universal City, CA
07.2023 - 06.2025
  • Directed daily workforce operations for a team of 30 employees, ensuring efficient staff placement, effective queue management, and compliance with meal and rest break requirements.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.

Education

Fire Tech 96 - Emergency Medical Technician

Los Angeles Valley College
Valley Glen, CA
06.2025

High School Diploma -

John F. Kennedy Senior High
Granada Hills, CA
06-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Strong work ethic
  • Decision-making
  • Problem-solving
  • Supervisory skills

Certification

  • California EMT Certification
  • CPR/BLS for Healthcare Providers
  • Ambulance Driver Certificate
  • FEMA ICS-100 & ICS-700


Timeline

Lead Ride Operator

Universal Studios Hollywood
07.2023 - 06.2025

Ride Operator

Universal Studios Hollywood
09.2022 - Current

Fire Tech 96 - Emergency Medical Technician

Los Angeles Valley College

High School Diploma -

John F. Kennedy Senior High