Matthew Mercer
Detroit,MI
Summary
Experienced utility operations professional skilled in leading field crews and ensuring quality standards. Specializes in communication, safety compliance, and maintenance reporting. Focused on enhancing team performance and delivering reliable service. Proven ability in utility maintenance and work order scheduling, facilitating safe and timely results.
Overview
10
10
years of professional experience
Work History
Team Leader
DWSD
Detroit, Michigan
12.2016 - 10.2023
- Coordinated work order schedules and job priorities for DWSD operations to enhance workflow.
- Delegated daily tasks to team members, improving overall team productivity.
- Trained staff on equipment use, work standards, and job expectations.
- Monitored safety practices during daily operations and ensured compliance with DWSD procedures.
- Reviewed completed work for quality, accuracy, and DWSD service needs.
- Maintained accurate records of crew activity and maintenance, service updates, and maintenance reports for DWSD.
- Supported DWSD field crews with daily water and sewer assignments.
- Communicated with supervisors, customers, and crews on service issues.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees.
Field Service Technician
DWSD
Detroit, Michigan
12.2013 - 10.2016
- Executed field work orders utilizing DWSD service records and maps to ensure accurate service delivery.
- Conducted on-site installations, routine maintenance, and major repairs on systems to maintain operational efficiency.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Collaborated with DWSD crews to facilitate access, repairs, and uphold site safety standards.
- Followed DWSD safety procedures while performing outdoor utility maintenance.
- Tested hydrants, valves, and meter boxes across DWSD service areas.
- Replaced faulty components according to provided diagrams.
- Responded promptly to emergency service requests from customers.
Education
High School Diploma -
Kettering High School
Detroit, MI06-1985
Skills
- Work order management
- Utility maintenance
- Utility safety compliance
- Maintenance documentation
- Team oversight
- Team coordination
- Task prioritization
- Problem solving
- Attention to detail
- Team building
- Customer service
Timeline
Team Leader
DWSD
12.2016 - 10.2023
Field Service Technician
DWSD
12.2013 - 10.2016
High School Diploma -
Kettering High School