Matthew Miles

Lubbock,TX

Summary

I am a focused Parts Manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering over 8 years of progressive experience in dealerships.

Overview

years of professional experience

Certification

Work History

Parts Manager

Scoggin Dickey Chrysler, Jeep, Dodge And RAM

Levelland, Texas

07.2021 - Current

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Ordered parts for customers, repair shops and the service department for use in vehicle repairs
Processed and reshelved return orders, checking for discrepancies, potential usage and any other issues.
Analyzed sales trends to follow demands of customers and in-shop needs.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Trained team members in successful strategies to meet operational and sales targets.

Parts Advisor

Huffines Chrysler Jeep Dodge

Lewisville, Texas

12.2015 - 07.2021

Inspected parts for defects, removing damaged parts and replacing with new ones.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Assisted customers in finding appropriate parts promptly.
Researched vehicles and parts via physical catalogs and electronic means.
Organized parts storage and stocked inventory according to established guidelines.
Maintained clean and neat parts counter and sales floor.
Conducted cash handling, credit card transactions and register closeout at end of business day.
Trained and mentored junior employees on regulations, best practices and performance strategies.

Education

High School Diploma -

Centennial High School

Frisco, Texas

05.2013

Skills

Analytical and Critical Thinking
Cost Tracking
Quality Control Programs
Driving Revenue
Reading Comprehension

Invoice Processing
Customer Loyalty
Managing Parts
Energetic and Positive
Hardworking and Reliable