Matthew Milez
Warren
Summary
Motivated and adaptable customer service professional with over 5 years of experience in hospitality, food service, and retail. Known for strong communication skills, fast learning, and consistently exceeding sales and service expectations. Proven ability to lead teams, manage tasks efficiently, and thrive in dynamic environments.
Qualified bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Brown Iron Brewhouse
Royal Oak, MI
06.2025 - Current
- Crafted innovative cocktails and beverages, enhancing customer satisfaction through unique flavor combinations.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Provided exceptional customer service, fostering a welcoming environment for guests to enjoy their experience.
- Trained new staff on techniques and operations promoting teamwork and efficiency.
Server/Bartender
Mojave Cantina
Clawson, MI
05.2024 - 05.2025
- - Deliver excellent table service and maintain high guest satisfaction while maximizing sales.
- - Flexible schedule and multitasking in a fast-paced environment
- - Running shifts in absence of a manager.
Retail Sales Associate/ Delivery Driver
Zumiez
Troy, MI
04.2023 - 04.2024
- - Generated over $40,000 in sales while working part-time
- - Delivered personalized product recommendations and demos to drive conversions
- - Balanced retail responsibilities with delivery driving 3 days a week
- - Opened and closed retail establishment.
Barback, Busser, Pizza Crew Member, Dishtank Operator
Green Lantern Pizza
Berkley, MI
04.2021 - 04.2024
- - Oversaw nightly restaurant closing, trained and delegated tasks to staff
- - Maintained speed and accuracy in pizza preparation and order fulfillment
- - Helped Maintain the Bar and assisted in making guest beverage orders.
McDonald's
Warren, MI
07.2018 - 07.2020
- - Delivered fast, friendly service in high-volume setting
- - Operated POS, handled cash, and ensured food safety standards
Education
General Studies Coursework
Macomb Community College
Warren, MI05-2022
Skills
- Customer Service & Sales:
- POS Systems, Cash Handling, Upselling, Product Demos, Phone Etiquette
- Food Industry:
- Food Prep, Safety & Handling, Cooking, Hospitality, Fast-Casual Dining, Bartending
- Team player attitude
- Customer service
- Highly reliable
- Outgoing personality
- Soft Skills:
- Communication, Time Management, Leadership, Writing, Team Management
- Other:
- Basic Computer Hardware, Hand Tools
Certification
Cicerone Certified Beer Server- Mar 2026
Driver’s License, Valid through Sep 2026
Timeline
Bartender
Brown Iron Brewhouse
06.2025 - Current
Server/Bartender
Mojave Cantina
05.2024 - 05.2025
Retail Sales Associate/ Delivery Driver
Zumiez
04.2023 - 04.2024
Barback, Busser, Pizza Crew Member, Dishtank Operator
Green Lantern Pizza
04.2021 - 04.2024
McDonald's
07.2018 - 07.2020
General Studies Coursework
Macomb Community College