Matthew Milinovich

• Managed daily bar operations and ensured smooth service flow for a facility with 1700 total members
• Ensured quality and friendly service to hundreds of guests each day
• Trained staff on cocktail preparation and customer service techniques.

• Developed and maintained relationships with key suppliers, distributors, and breweries around Cincinnati.

• Responsible for orders of all alcoholic (Spirits, canned beverages, 18 draft lines) and non-alcoholic products (Energy drinks, soda, coffee, smoothies)
• Followed seasonal trends to ensure menu options stayed relevant and reflected customer requests
• Ordered and maintained an adequate supply of barware, garnishes, ice, napkins, straws and other items needed for drinks
• Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands
• Enforced health and safety regulations to promote a safe environment
• Daily cleaning and maintenance of bar/seating area to ensure a clean environment for guests
• Developed drink recipes and menus to meet customer preferences while optimizing profitability
• Reviewed monthly sales reports to identify areas of improvement and growth opportunities
• Engaged with guests and members to enhance their overall experience at the bar

• Developed and maintained relationships with key suppliers, distributors, and breweries around

Cincinnati.

• Managed an inventory and bar display that featured over 40 brands of liquor, over 100 cans of craft beer,

and 12 items on tap at any given time.

• Studied trends of popular and new products to keep a diverse and changing selection for customers

• Responsible for onsite management of private social and corporate events for up to 100 customers ensuring

excellent customer service

• General upkeep of bar cleanliness, safety standards, and equipment.

• Prepped inventory with backup options and managed bar for weekends consisting of over 500 customers

daily

• Updated menus, promotional fliers, and current deals to help facilitate customer interaction and orders.

• Helped facilitate guest experience including checking guests in and out, answering the phone, making

reservations, handling cash and credit cards, and providing excellent customer service.

• Support facility operations by setting up for special events, helping with merchandise displays, and cleaning

and sanitizing public spaces.

• Assist with creation and design of promotional flyers and advertisements.

• Maintain knowledge of bar and menu options to prepare drinks, make recommendations, and increase

sales.

• Set up and maintained audio and visual equipment to ensure clear sound and visuals for event attendees.

• Operated audio and visual equipment during meetings, presentations, and various events for customers.

• Assisted with preparing orders and assuring quality equipment for customers while maintaining a clean

and safe warehouse space.

• Managed inventory of incoming and outgoing products.

• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

• Assisted with the loading and unloading of trucks, ensuring that all equiptment was handled properly and safely