Matthew Miller
Reading,PA
Summary
Results-driven Golf Professional with over 10 years of experience, known for building strong customer relationships and exceeding sales targets. Demonstrates exceptional adaptability and a strong work ethic, thriving in both team-oriented and independent environments. Proven track record in enhancing customer loyalty through personalized service and engagement. Committed to embracing new challenges to further advance industry expertise.
Overview
9
9
years of professional experience
Work History
Master Club Fitter
2nd Swing Golf
Wilmington, DE
03.2024 - Current
- Provide equipment knowledge and fitting expertise to create an engaging experience.
- Identify and sell the best-fit equipment to meet golfers' needs using Trackman launch monitors, Quintic, and Foresight systems to facilitate fittings.
- Create a positive, engaging, and best-in-industry one-on-one fitting experience.
- Share golf equipment knowledge while making recommendations for golfers.
- Utilize Trackman launch monitors, Quintic, and Foresight systems to facilitate fittings.
Master Club Fitter & Builder
Club Champion
Rockville, MD
11.2018 - 03.2024
- Work together with the customer to understand their goals for the fitting
and provide an outstanding and positive experience. - Provide exceptional service before, during, and after the customer's
appointment; including following up with the customer multiple times
throughout the year. - Provide extensive product knowledge to customers with
knowledge learned from vendor certifications on all equipment including
heads, shafts, and grips. - Monitored the customer order process and addressed customer issues.
- Developed and maintained relationships with potential customers through phone conversations.
1st Assistant Golf Professional
The Country Club at Woodmore
Mitchellville, MD
03.2016 - 11.2018
- Managed the daily operations of the pro shop including sales, customer
service, and cash handling. - Assisted with ordering items, apparel and clubs for pro shop from various vendors.
- Recruited, trained, and supervised golf staff.
- Organized and conducted golf tournaments for members and guests.
- Developed and implemented a comprehensive golf instruction program.
Education
Associate's Degree - Professional Golf Management
Professional Golfers Career College
Bluffton, SC12-2015
Skills
- Customer service
- Product and service knowledge
- Retail merchandising expertise
- Attention to detail
- Planning and organizing
- Professional demeanor
- Relationship selling
- Communication
Timeline
Master Club Fitter
2nd Swing Golf
03.2024 - Current
Master Club Fitter & Builder
Club Champion
11.2018 - 03.2024
1st Assistant Golf Professional
The Country Club at Woodmore
03.2016 - 11.2018
Associate's Degree - Professional Golf Management
Professional Golfers Career College
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