Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Miller

Kansas City,MO

Summary

Skilled and versatile professional equipped to handle diverse tasks and responsibilities across various domains. Strong track record of delivering impactful results through adaptable problem-solving and effective team collaboration. Proficient in multitasking, resource management, and quick learning. Known for reliability, flexibility, and results-driven approach in dynamic environments.

Overview

12
12
years of professional experience

Work History

Pre-load Package handler trainer

FedEx
09.2017 - Current


  • Works with the new hires to show the correct and safe way to do the job
  • Float to different belts to help managers and pre-loaders to keep area maintained
  • Spend time answering questions with pre-loaders who are lost
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.

Technician

Toyota
07.2017 - 01.2019
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
  • Performed routine maintenance tasks to ensure optimal vehicle functionality and longevity for customers.

Handyman Helper

Danny's
05.2017 - 06.2018
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.
  • Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
  • Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.

manager

Autobell
01.2014 - 05.2016
  • Company Overview: At Autobell carwash the duties of the employees were to learn the wipe down procedure of a vehicle; in order to receive positive feedback from the customer.
  • Wash, and detail cars
  • Made sure crew members cleaned cars correctly
  • Ran the day schedule
  • Fix anything wrong in the bay
  • Wrote claims
  • Recommended employers to fill out applications
  • Made sure customer was satisfied
  • At Autobell carwash the duties of the employees were to learn the wipe down procedure of a vehicle; in order to receive positive feedback from the customer.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Hillside High School
Durham, NC

Skills

  • Critical thinking
  • Vehicle inspections
  • Organization and planning
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Work Planning and Prioritization
  • Workplace safety practices
  • Computerized diagnostic tools
  • Detailing and cleaning
  • Changing oil
  • Changing tires
  • Valid Driver's license
  • Heavy lifting
  • Safety awareness

Timeline

Pre-load Package handler trainer

FedEx
09.2017 - Current

Technician

Toyota
07.2017 - 01.2019

Handyman Helper

Danny's
05.2017 - 06.2018

manager

Autobell
01.2014 - 05.2016

High School Diploma -

Hillside High School

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Matthew Miller