Matthew Mills
Springfield,MO
Summary
Dutiful Dispatch Supervisor proudly offering many years' experience coordinating logistics activity and monitoring road performance. Polished professional known for analyzing situations and finding the appropriate solutions to problems. Offering exemplary team player, leadership, and critical thinking talents.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
9
9
years of professional experience
Work History
Dispatch
City Wide Construction Products
Ozark, MO
04.2024 - Current
- Performed maintenance on concrete plant, as well as fixing issues that arose.
- Batched the concrete and ensured the quality and specifications were aligned with what the customer was asking for.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
- Participated in team meetings discussing changes in procedures or processes.
- Managed daily delivery and work schedules to maximize coverage.
Salesman
Springfield Ready Mix
Springfield, MO
01.2023 - 04.2024
- When the manager was out, I was the next in line to oversee all issues and find the solutions.
- Provided assistance with the billing department to mitigate billing issues.
- Provided a bridge of discussion between corporate and our facility to ensure correct, safe, efficient practices.
- Conducted regular sales meetings to review performance and develop strategies for achieving goals.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Provided timely follow-up on inquiries made by potential customers.
- Generated leads from cold-calling prospective clients.
- Maintained list of prospects for future marketing efforts.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Coordinated delivery schedules with logistics teams to ensure timely delivery of goods.
- Developed relationships with key accounts to increase sales volume.
- Negotiated prices and set up contracts to finalize sales agreements.
Dispatch Supervisor
Brundage Bone Concrete Pumping
Springfield, MO
05.2021 - 01.2023
- Being the supervisor, I had the phones overnight. I coordinated with customers and operators on mishaps overnight and arrived at the solutions.
- Was the lead dispatch overseeing 7 yards, spanning 6 states across the United States, and roughly 60 pump operators.
- Aided in billing and account creation with our office manager.
- Helped perform maintenance and repairs on pumping equipment.
- Scheduled, assigned, and monitored the work of dispatchers.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Supervised the training of new hires in dispatching protocols and processes.
- Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Investigated customer inquiries regarding delivery status or delays.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
Dispatcher
City Wide Construction Products
Ozark, MO
07.2017 - 05.2021
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Batched the concrete.
- Ensured correct order entry, so that the customer may have the correct specification of concrete.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Updated records of driver locations, delays, and cancellations.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Participated in team meetings discussing changes in procedures or processes.
Assistant Store Manager
O'Reilly's Auto Parts
Springfield, MO
06.2015 - 07.2017
- Went on weekly sales calls to ensure our commercial accounts were up to date on our sales and to ensure our service met their needs.
- Supplemented roles when people were absent or needed to be off.
- Ensured our store front looked appropriate and clean.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Maintained a safe working environment by enforcing safety regulations.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
High School Diploma -
Pleasant Hope High School
Pleasant Hope, MO05-2015
Skills
- Dispatch of drivers
- Dispatch assistance
- Computer-based dispatch systems
- Dispatch Collaboration
- Fleet Dispatch
- Product and service knowledge
- Employee Performance Evaluations
- Operations Management
- Employee Scheduling
- Compliance understanding
- Customer rapport
- Marketing knowledge
- Workload Management
- Project Management
- Staff Supervision
- Contract Preparation
- Order Processing
- Product Sales
- Client Account Management
- Business Development
- Sales Development
- Customer Needs Assessment
- Service-oriented
- Cash Handling
References
References available upon request.
Timeline
Dispatch
City Wide Construction Products
04.2024 - Current
Salesman
Springfield Ready Mix
01.2023 - 04.2024
Dispatch Supervisor
Brundage Bone Concrete Pumping
05.2021 - 01.2023
Dispatcher
City Wide Construction Products
07.2017 - 05.2021
Assistant Store Manager
O'Reilly's Auto Parts
06.2015 - 07.2017
High School Diploma -
Pleasant Hope High School
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