Matthew Mischley
Alpena,MI
Summary
Experienced and dedicated professional reflecting strong leadership values within an organization. Technically proficient with the ability to creatively solve problems with efficiency and rational solutions. Maintaining attention to detail while ensuring safety and standards are met to provide a safe and efficient work environment. Organized and dependable with the ability to fulfill duties and responsibilities.
Overview
16
16
years of professional experience
Work History
Laser Operations Manager
Metal Tech LLC
07.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Service Writer
Alpena Buick GMC
07.2021 - 06.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Mechanic
The United States Army
01.2009 - 01.2014
- Performance in a high-stress environment with the ability to make quick decisions to provide safety and success for myself and others.
- Kept equipment in good working order by following operations, troubleshooting, and maintainance.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Bachelor of Arts - Management Science
Northwood University
Midland, MI05.2021
Associate of Science - Concrete Technician
Alpena Community College
Alpena, MI05.2017
Skills
- Testing and Analysis
- Troubleshooting Abilities
- Preventive Maintenance
- Analytical Thinking
- Installation and Repair
- Equipment Inspection
- Attention to Detail
- Issue and Problem Resolution
- Safety Procedures Adherence
Timeline
Laser Operations Manager
Metal Tech LLC
07.2024 - Current
Service Writer
Alpena Buick GMC
07.2021 - 06.2024
Mechanic
The United States Army
01.2009 - 01.2014
Bachelor of Arts - Management Science
Northwood University
Associate of Science - Concrete Technician
Alpena Community College
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