Matthew Moats
Masontown,PA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader / Senior Team Leader
TTEC
12.2018 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Customer Service Representative
TTEC
12.2015 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Education
High School Diploma -
Albert Gallatin High School
Uniontown05.2014
Skills
- Problem-Solving
- Attention to Detail
- People Management
- Documentation And Reporting
- Work Planning and Prioritization
- Teamwork and Collaboration
- Coaching and Mentoring
- Conflict Resolution
Certification
Driver's License, 03/01/18, 03/01/25
Timeline
Team Leader / Senior Team Leader
TTEC
12.2018 - Current
Customer Service Representative
TTEC
12.2015 - 12.2018
High School Diploma -
Albert Gallatin High School
Driver's License, 03/01/18, 03/01/25
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