Matthew Mokrzycki
Orland Park,IL
Summary
Dynamic and results-driven professional with experience at Party City, excelling in customer service and problem-solving. Proven ability to foster teamwork and collaboration, enhancing client relationships and driving satisfaction. Adept at managing high-stress situations while maintaining organization and time management, ensuring seamless operations and positive customer experiences.
Overview
1
1
year of professional experience
Work History
Intern
Associated Students Of Madison
01.2025 - 05.2025
- Met with various professionals within the campus community to identify areas of improvement and brainstorm solutions
- Analyzed problems and developed appropriate responses relating to sustainability issues on campus
- Attended workshops with senior teammates to better understand my position's place in the organization and further connect with my peers
- Established relationships with Deans, directors, and other faculty involved with campus sustainability along with housing and dining
Associate Team Member
Party City
06.2024 - 01.2025
- Served as a reliable resource for clients and team members alike, demonstrating strong problem-solving skills and an unwavering commitment to excellence in all aspects of work.
- Developed strong rapport with clients by maintaining open lines of communication and consistently delivering high-quality results.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Environmental Science And Studies, Public Policy
University of Wisconsin, Madison
Madison, WI05-2028
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Team collaborator
- Interpersonal skills
- Team collaboration
- Language skills
- Public speaking
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Reading
Music
Paris, France
Environmental Conservation Efforts
Genealogy
Movies
Creative Writing
Timeline
Intern
Associated Students Of Madison
01.2025 - 05.2025
Associate Team Member
Party City
06.2024 - 01.2025
Bachelor of Science - Environmental Science And Studies, Public Policy
University of Wisconsin, Madison
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