Matthew Montague
Horn Lake,MS
Summary
Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Lead Technician
Professional Technologies Group
12.2016 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed quality checks on completed tasks, ensuring adherence to set standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
Phone Technician
Telephone and Data Systems
01.2012 - 12.2016
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Provided consultation services for clients seeking advice on device upgrades or maintenance plans.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
- Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients.
Education
GED -
Horn Lake High School
Horn Lake11-2010
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- Schematics interpretation
- Fusion splicing
- Fiber optic terminations
- OSP construction
- CATV systems
- Structured cabling
Timeline
Lead Technician
Professional Technologies Group
12.2016 - Current
Phone Technician
Telephone and Data Systems
01.2012 - 12.2016
GED -
Horn Lake High School
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