Matthew Montoya
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Runner Trainer
Flix Brewhouse
El Paso, TX
04.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Assisted in training newly employed team members through a week long company mandated process
- Posted daily reports/logs about daily duties and updates on training
Store Associate
Michaels Arts and Crafts
El Paso, TX
10.2023 - 01.2024
- Assisted customers with product selection, pricing and availability.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Performed daily opening procedures for store operation.
- Demonstrated excellent customer service skills at all times.
Education
High School Diploma -
El Paso Academy West
El Paso, TX06-2022
Skills
- Guest Engagement
- Order Management
- Dining Customer Service
- Strong Work Ethic
- Positive and Professional
- Ordering Procedures
- Guest Relations Management
- Quality Control
- Professional Appearance
- Exceptional Customer Service
- Service Prioritization
- Menu Memorization
- Complaint Resolution
- Product Knowledge
- Typing Proficiency
- Active Listening
- Reading Comprehension
Certification
- Certification in Communication Skills For Business, issued June 4, 2021
References
- James Christie, Coworker/Service supervisor
915-393-3508
- Angel Marta, ex-coworker
915-305-9045
- Rafael Esquivel, family friend
915-422-5199
Timeline
Store Associate
Michaels Arts and Crafts
10.2023 - 01.2024
Server/Runner Trainer
Flix Brewhouse
04.2022 - Current
High School Diploma -
El Paso Academy West
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