Matthew Mooney
West Bend
Summary
Detail-oriented invoicing specialist with a strong background in billing management and customer relationship management. Proven track record in processing high-volume invoices and resolving discrepancies efficiently.
Overview
23
23
years of professional experience
Work History
Invoicing Specialist
Trescal Inc.
Milwaukee
08.2022 - Current
- Exclusive invoice specialist for Trescal's largest US client.
- Created present billing process with billing for Trescal's largest US client.
- Managed $500K+ per month in overall revenue.
- Created and processed over 20 invoices daily for multiple lab locations.
- Facilitated client communication to effectively resolve billing issues.
- In close contact with customer service, logistics and operations to fix any issues.
- Communicate with finance department about overall health of major account.
- Regularly work with customer billing platforms such as Coupa and Ariba.
- Developed standard operating procedures to enhance invoicing efficiency at Trescal Inc.
Customer Service Representative
Kohler Co.
Kohler
08.2010 - 07.2022
- Answered an average of 60 + calls per day by addressing customer inquiries, solving problems and providing new product information.
- Resolved customer issues in real-time, showcasing strong problem-solving abilities.
- Provided an elevated customer experience to generate a loyal clientele.
- Maintained accurate records for shipping high-quality products to enhance customer satisfaction.
- Represented brand by effectively communicating the company's message to customers.
Customer Care Manager
DIRECTV
Tulsa
04.2003 - 08.2008
- Managed call center group of 160 to 300, overseeing performance and resolving daily operational issues to ensure service quality.
- Investigated and resolved customer inquiries and escalations in an empathetic manner.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Handled HR and security issues to uphold safety and compliance standards in the workplace.
- Adhered to all confidentiality requirements at all times.
Education
Associate of Science - History
Tulsa Community College
Tulsa, OK12-2008
Skills
- Customer billing platforms
- Billing management
- Billing issue resolution
- Billing reconciliation
- Standard operating procedures
- Financial reporting
- Operational efficiency
- Data analysis
- Problem solving
- Time management
- Relationship management
Timeline
Invoicing Specialist
Trescal Inc.
08.2022 - Current
Customer Service Representative
Kohler Co.
08.2010 - 07.2022
Customer Care Manager
DIRECTV
04.2003 - 08.2008
Associate of Science - History
Tulsa Community College