Matthew Morales
Harrisburg,PA
Summary
Diligent Communications Technician successful in Cisco Unified Communications. Two years of hands-on experience working as a Voice Telecom Analyst for a major health care organization. A strong team player who learns quickly. Excellent abilities in finding quick solutions to various problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Voice Telecom Analyst
UPMC York Memorial Hospital
04.2022 - Current
- Worked amongst multiple teams and peers to spin up new locations, convert sites to Cisco, and upgrade hospital phone systems.
- Acted as Lead Telecom Resource for multiple projects.
- Voiced and programmed call trees within UCCX Script Editor for offices in the Central PA region.
- Programmed Cisco CER profiles for new and converting offices.
- Coordinated with 3rd party vendors for installations of ISR's and POTS lines.
- Configured Jabber devices for home users or in office users who log into the phones with extension mobility.
- Configured PCCE/UCCX users who use their Jabbers to answer through a call queue.
- Provided daily support in CUCM for users that place tickets for changes, configurations, KEM additions, and more.
- Created voice mail boxes in Cisco Unity Connection, and create accounts for users to access them through Cisco Web Inbox.
- Triage and resolve daily tickets placed by user's throughout Central PA.
Receiving Associate
MSC Industrial Supply
03.2021 - 04.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA05.2015
Skills
- Cisco Unified Communications Manager
- Cisco Unity Connection
- Cisco UCCX Script Editor
- Cisco Equipment Installation
Certification
- Coursera - Technical Support Fundamentals Certification
Timeline
Voice Telecom Analyst
UPMC York Memorial Hospital
04.2022 - Current
Receiving Associate
MSC Industrial Supply
03.2021 - 04.2022
High School Diploma -
Cedar Crest High School
- Coursera - Technical Support Fundamentals Certification
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