Matthew Morris
Pryor,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Courier
Self Employed Services
Grove, OK
08.2024 - Current
- Ensured accurate completion of all paperwork associated with deliveries.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Tier 2 Sub Contractor
Betco
Grove, OK
08.2023 - 08.2024
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Resolved discrepancies in information by using standard procedures or returning incomplete documents to the team members for resolution.
- Maintained confidentiality of sensitive information entered into the database.
- Reviewed and verified data for accuracy and completeness before entering into the database.
- Processed high volumes of numerical and alphanumeric information quickly and accurately.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Home Manager
Self Employed Services
Grove, OK
05.2019 - 08.2023
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Tutored children in multiple school subjects to boost educational performance.
- Ensured physical and social well-being of each child.
- Engaged with children on individual basis to build positive, trusting relationships.
- Led hands-on activities consistent with child's interests and skills.
Client Service Manager
LiveWorld
San Jose, CA
02.2015 - 05.2019
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Help Desk Support Specialist
NPC International Inc.
Pittsburg, KS
02.2012 - 02.2015
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted in the installation of new hardware, software, and operating systems.
- Responded to customer inquiries via phone, email, or chat support.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Opened service tickets for clients, documenting user information and description of problem.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
Education
Certification - Software Engineering
Bryan University
Springfield, MO12-1999
Some College (No Degree) -
Missouri Southern State University
Joplin, MOSkills
- GPS technology
- Working independently
- Deadline adherence
- Time management
- Attention to detail
- Verbal and written communication
- Inter-department collaboration
- Customer relations
- Schedule management
- Client relationship building
Timeline
Courier
Self Employed Services
08.2024 - Current
Tier 2 Sub Contractor
Betco
08.2023 - 08.2024
Home Manager
Self Employed Services
05.2019 - 08.2023
Client Service Manager
LiveWorld
02.2015 - 05.2019
Help Desk Support Specialist
NPC International Inc.
02.2012 - 02.2015
Certification - Software Engineering
Bryan University
Some College (No Degree) -
Missouri Southern State University