Cortina Miller
San Antonio,TX
Summary
Accomplished courier with EPO LOGISTICS, excelling in time-sensitive deliveries and customer service. Leveraged GPS technology for efficient route planning, achieving a 98% on-time delivery rate. Strong problem-solving skills and attention to detail ensured safe handling of packages. Built lasting client relationships through professional communication and dependable service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Courier
EPO LOGISTICS
San Antonio, TX
2024 - Current
- Delivered packages efficiently within designated routes, ensuring timely arrival at each destination.
- Operated delivery vehicles safely, adhering to traffic regulations and company policies.
- Maintained accurate records of deliveries, including tracking numbers and recipient signatures.
- Communicated effectively with dispatchers to confirm delivery schedules and address any issues.
- Adapted quickly to changing delivery routes and schedules based on real-time needs.
- Provided excellent customer service by addressing inquiries and resolving concerns during deliveries.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Tracked delivery status and updated customers for expected delivery time.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Communicated with dispatch and customers for accurate delivery information.
- Delivered packages to customer doorsteps and business offices.
- Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
Education
St.Phillips
San Antonio, TXSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Clean driving record
- Valid Driver's license
- Decision-making
- GPS and route planning
- Relationship building and rapport
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Logistics and transportation
- Attention to confidentiality
- Package delivery and Pick-up
- Loading and unloading
- GPS navigation
- Handheld scanning devices
- Smartphone usage
- Sorting
- Item tracking
- GPS technology
- Licensed driver in state
- Local routes
- Returns pickup
- Vehicle inspections
- GPS systems
- HIPAA compliance
- Safety protocols
- Map reading
- Traffic safety
- Scanning device operation
- Courier training
- Item sorting
Certification
HIPPA BBP CERTIFICATION
Timeline
Courier
EPO LOGISTICS
2024 - Current
St.Phillips