Matthew Morris
Pittsburgh,PA
Summary
Adaptable Lead Sales Associate experienced in supervising sales departments and enhancing customer satisfaction. Exceeded team and corporate sales goals through effective coaching, feedback, and resolution of customer relations issues. Committed to driving revenue growth while ensuring compliance with cash handling policies.
Overview
1
1
Language
8
8
years of professional experience
Work History
Lead Sales Associate
Sky Zone Trampoline Park
Pittsburgh, Pennsylvania
09.2018 - Current
- Tracked membership sales and sold over 5000 memberships with 40% conversion rate since July 1st, 2024
- Ranked top 5 in sales within 10 store district for past 2 years
- Managed daily sales operations and inventory control for merchandise.
- Led team in delivering exceptional guest experiences at trampoline park.
- Trained new staff on safety protocols and operational procedures.
- Organized birthday parties, field trips, group events, and member events.
- Assisted management in developing promotional strategies to boost attendance.
- Resolved customer inquiries and concerns with effective communication skills.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Assistant Baseball Coach
Saint Joseph School District
Pittsburgh, Pa
10.2024 - 06.2025
- Led skill development sessions focusing on baseball techniques and strategies.
- Assisted head coach in developing practice schedules and training plans.
- Evaluated player performance during practices and games for improvement opportunities.
- Provided mentorship to players, fostering teamwork and sportsmanship.
- Coordinated team logistics for games, including transportation and equipment management.
- Collaborated with other coaches to enhance overall program effectiveness and unity.
Assistant Store Manager
Dollar General Market
Pittsburgh, Pennsylvania
11.2021 - 02.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily operations and ensured compliance with store policies.
- Trained and developed new employees on customer service practices.
- Managed inventory levels and organized stockroom for optimal efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored cash handling procedures to maintain financial accuracy and security.
Education
Plum Senior High School
Pittsburgh, PASkills
- Membership management
- Sales strategies
- Sales initiatives
- Promotional development
- Efficient sales transactions
- Cash management
- Staff training
- Guest experience enhancement
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
Languages
English
Professional
Timeline
Assistant Baseball Coach
Saint Joseph School District
10.2024 - 06.2025
Assistant Store Manager
Dollar General Market
11.2021 - 02.2023
Lead Sales Associate
Sky Zone Trampoline Park
09.2018 - Current
Plum Senior High School