Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Matthew Morrison

Customer Solutions Development Coordinator (Marketing)
Richmond,VA

Summary

Highly motivated TForce employee with extensive sales and operational support experience. Outgoing professional with consistent track record of exceeding goals. Leverages excellent time-management skills to meet tight deadlines.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Customer Solutions Development Coordinator

TForce Freight
2024.02 - Current
  • Managing the Customer Reports inbox - Providing basic ad hoc and recurring data/report requests to support Sales.
  • Processing MyLTL registrations by tying online profiles to Pricing.
  • Assisting with API Integration and troubleshooting.
  • Providing expert guidance on MyLTL navigation and usage, increasing end-user confidence and satisfaction levels.
  • Partnering with business teams and IT personnel to align project goals with business strategy and define project milestones (MyLTL).
  • Trained new team members in web support best practices, ensuring consistent service quality across the department.
  • Admin for MyCarrier platform.
  • Working closely with developers to troubleshoot bugs and deploy updates promptly, minimizing negative impacts on user experiences.

Marketing Analytics Supervisor

TForce Freight
2019.07 - 2023.11
  • Analyzed and distributed weekly GFP performance results to Sales.
  • Determined marketshare trends using the NTD Databases.
  • Researched historical data to determine profitable leads and created marketing initiatives that promote business development by using key performance indicators.
  • Marketing campaign management.
  • Industry segmentation research and reporting.
  • Maintained high level of understanding of industry standards and trends.
  • Proactively monitored and reporting GFP abuse customers.
  • Analyzed results from previous and current marketing campaigns to improve future results.

Industrial Engineering Specialist

UPS Freight
2019.01 - 2019.07
  • Daily one day transit jeopardized bills report.
  • Daily delivery appointment productivity report.
  • Daily Executive Service Summary report.
  • Daily Hub Load Volume report.
  • Daily trailers still in railyard report.
  • Failure Tag report.
  • P&D driver research - lunch abuse frequency.
  • Competitor transit time research.

Expedited Sales Ops Support Specialist

UPS Freight
2017.04 - 2019.01
  • Learned and frequently used multiple systems to investigate, track and monitor shipment progress.
  • Collaborated with vendors and support staff to resolve various issues impacting sales activities.
  • Initiated, booked, and proactively tracked service recoveries.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Documented customer complaints and completed corrective action requests.
  • Audited Expedited freight bills.

Expedited Sales Specialist

UPS Freight
2015.03 - 2017.04
  • Followed up with customers after completed sales to evaluate satisfaction and determine immediate service needs.
  • Recommended and quoted accurate and effective solutions to customers after identifying customer business needs.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Efficiently solved complex problems that impacted management.
  • Met all sales goals in my third month and exceeded them for the duration of my time in the department.

Education

High School Diploma -

Great Bridge High School
Chesapeake, VA
2001.09 - 2005.06

Skills

    Customer engagement

    Problem-solving

    Analytical thinking

    Attention to detail

    Workload balancing

    Customer communication

    Sales reporting

Software

Access

Excel

MyCarrier

EDGE

Timeline

Customer Solutions Development Coordinator

TForce Freight
2024.02 - Current

Marketing Analytics Supervisor

TForce Freight
2019.07 - 2023.11

Industrial Engineering Specialist

UPS Freight
2019.01 - 2019.07

Expedited Sales Ops Support Specialist

UPS Freight
2017.04 - 2019.01

Expedited Sales Specialist

UPS Freight
2015.03 - 2017.04

High School Diploma -

Great Bridge High School
2001.09 - 2005.06

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Matthew MorrisonCustomer Solutions Development Coordinator (Marketing)