Matthew Mountford
Mammoth Lakes,CA
Summary
Proven in enhancing guest experiences at Westin Monache Resort, I excel in streamlining operations and elevating service standards. Adept in shipping/receiving and renowned for reliability, my efforts have significantly boosted customer satisfaction. My collaborative approach and efficiency in guest services underscore my commitment to excellence.
Overview
11
11
years of professional experience
Work History
Bellman/Service Valet
Westin Monache Resort
Mammoth Lakes, CA
10.2018 - 11.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Provided shuttle service to guests anywhere in town
- Highlighting amenities to guests
Front Desk Agent
Westin Monache Resort
Mammoth Lakes, CA
07.2017 - 10.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Highlighting amenities to guests
Retail Distributer
Mammoth Mountain
Mammoth Lakes, CA
10.2013 - 04.2017
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Brought up guest vehicles in a timely manner
- Provided shuttle service to guests anywhere in town
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CASkills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Operation of hotel reservation system
- Guest services
Timeline
Bellman/Service Valet
Westin Monache Resort
10.2018 - 11.2024
Front Desk Agent
Westin Monache Resort
07.2017 - 10.2018
Retail Distributer
Mammoth Mountain
10.2013 - 04.2017
High School Diploma -
Huntington Beach High School