Matthew Munroe
Bronx
Summary
Professional with robust background in client relations and customer service, ready to deliver exceptional support and drive impactful results. Skilled in managing client accounts, addressing inquiries, and resolving issues efficiently while maintaining strong focus on team collaboration and adaptability. Known for excellent communication, problem-solving abilities, and client-centered approach that fosters trust and satisfaction.
Overview
8
8
years of professional experience
Work History
Client Specialist - Precious Metals
Brinks Global Services
New York, NY
07.2023 - Current
- Managed client inquiries and provided timely solutions to enhance customer satisfaction.
- Coordinated logistics for secure transportation of valuables, ensuring compliance with safety protocols.
- Trained new staff on operational procedures and best practices for client service excellence.
- Developed and maintained strong relationships with clients, fostering trust and loyalty in services offered.
- Conducted regular assessments of client needs, adapting services to meet evolving requirements effectively.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Mental Health Assistant
Mount Sinai Morningside
Manhattan, NY
03.2018 - 11.2021
- Assisted mental health professionals in implementing patient care plans and interventions.
- Monitored patient behavior and reported changes to clinical staff, ensuring prompt adjustments in care.
- Maintained accurate documentation of patient progress and treatment outcomes in electronic health records.
- Educated patients on coping strategies and life skills, enhancing their ability to manage mental health challenges.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
Education
Bachelor of Arts - Psychology And Sociology
University of Mount Saint Vincent
Riverdale, NY05-2016
Skills
- Industry awareness
- Exceptional communication
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
- Active listening
- Decision-making
- Problem resolution
- Relationship building
Timeline
Client Specialist - Precious Metals
Brinks Global Services
07.2023 - Current
Mental Health Assistant
Mount Sinai Morningside
03.2018 - 11.2021
Bachelor of Arts - Psychology And Sociology
University of Mount Saint Vincent