Matthew Murphy
Coral Springs
Summary
Dynamic HR leader with a proven track record at Chewy, specializing in strategic HR design and analytics. Successfully drove a 274% team growth while implementing innovative HR technologies and vendor management strategies. Adept at process improvement and team leadership, delivering significant cost savings and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Director HR Operations
Chewy
Plantation
04.2021 - 02.2026
- Led and authored the strategic re-design of the HR Operating model including the formal launch of a Tier 0 strategy (emphasizing Self-Service, AI enabled support, and Agentic AI), the refinement of the Tier 1 strategy focused on centralized HR Shared Services delivery, Tier 2 specialized design emphasizing the removal of waste from the HR Business partner, and the enablement of a strategic HR Business Partner based on the work of Dr. John Sullivan.
- Centralized and led the HR work streams for payroll preparation, HRIS case management for Workday and Kronos, HR Generalist, Contingent Workforce, Background & Drug Testing programs, Leave and ADA, Employee Relations, Global Mobility, HR Robotic Process Automation (RPA), and Team Member Experience (HR Continuous Improvement project management).
- Oversaw team expansion from 23 to 70 members, supporting 100% increase in monthly HR support ticket volume.
- Completed RFP and vendor selection for relocation and immigration, achieving estimated $1M annual immigration cost avoidance and enabling estimated $2M annual investment in relocation benefit enhancements while maintaining cost neutrality.
- Led launch of Chewy’s first vendor management system (VMS) through RFP process, ensuring successful on-time implementation with average monthly invoice spend of $2.2M.
- Led the design and launch of the HR Operations analytics strategy including the implementation of a Weekly KPI Business Review and the introduction of factor analysis to deepen proactive case insights and provide experience, sentiment and defect analysis.
Associate Director HR Shared Services
Chewy
Dania Beach
10.2019 - 04.2021
- Redesigned HR ServiceNow platform, delivering an annual product roadmap that enhanced service efficiency.
- Managed work streams of Leave & ADA Accommodations, Global Mobility (Immigration & Relocation), Pre-Hire and Onboarding programs, and provided call and case resolution for Tier I Team Member HR Support needs.
- Redesigned leave and absence process to meet COVID leave requirements, centralizing return to work process and reducing outstanding cases from 1,333 to 220.
- Designed dashboarding for Immigration process and performance, and Relocation cost forecast model.
- Led the team through a 460% growth curve from 5 to 23 total Team Members.
- Through background vendor contract management achieved a savings of $.5M on existing services through contract renegotiation and a cost avoidance of $307k for new services required to bolster compliance.
Associate Director HR Programs
Chewy
Dania Beach
06.2019 - 10.2019
- Launched Chewy’s HR Analytics process, transforming HR analysis from basic Excel methods to Tableau-based insights for enhanced decision-making.
- Designed Corporate Attrition Tableau workbook for monthly C-Suite review, providing in-depth trend analysis on attrition across major business units correlated with exit survey results to identify key attrition drivers.
- Published attrition whitepaper for SLT review, outlining findings from comprehensive attrition analysis to inform strategic initiatives.
HR Manager – Process Support & Analytics
CenturyLink (now Lumen)
Monroe
04.2018 - 06.2019
- Led 2 critical continuous improvement projects for the CenturyLink HR function in 2019 – estimated $5.1M in annual savings.
- Led 6 core process map sessions to centralize and standardize ELR COE processes, built core and common standard work, and coordinated follow-up actions and continuous improvement efforts.
- Created forecasting model for headcount needs within ELR COE, enabling accurate projections that supported a 33% increase in headcount to meet growing volume.
- Built a Tableau-based performance dashboard for the ELR COE key performance indicators (KPIs). Published daily and monthly reports showcasing the ELR COE performance to HR partners.
- Oversaw HR consultations on ADA accommodations and case violations of CenturyLink drug and alcohol policy with a team of 3 HR professionals, ensuring compliance and effective resolution.
- Led all launch activities to initiate a new HR COE team – the Employee & Labor Relations COE (ELR COE).
Lead HR Business Partner
CenturyLink (now Lumen)
Monroe
12.2016 - 03.2018
- Provided full HRBP support to Executive Leadership levels and below for various client groups including Sales, Consumer Marketing, Enterprise/Wholesale, and Operations Support. Key deliverables included:
- Orchestrated the full post-M&A restructuring of the Sales (600 employees), Consumer Marketing (150 employees), and Operations Planning and Strategy (300 employees) teams.
- Orchestrated hiring process, successfully integrating 55 professional sales employees within 30 days.
- Contractor conversion of 12 contractor roles in Consumer Marketing realizing $643k in annual savings.
- Led assessment and development of entry-level talent attraction program, increasing recent graduate participation at local Marketing Career Fair.
- Executed HRBP improvement projects, streamlining processes and enhancing operational efficiency.
- Conception, design, and roll out of an automation tool to support HRBPs in spans & layers review.
- Designed and rolled out a team SharePoint-based WIP board to track deliverables across multiple teams.
Human Resources Manager
Eaton’s Crouse-Hinds Business
Syracuse
09.2015 - 12.2016
- Improved union-management relations by driving a YOY reduction in employee grievances resulting in 0 arbitrations as HR Manager.
- Led HR and labor relations for Crouse-Hinds Syracuse plant, managing 300 union employees, 80 salaried employees, and 1 direct report.
- Orchestrated overhaul of attendance process, eliminating variations and errors while resolving pending arbitration with Union.
- Coordinated 17% reduction in workforce among manufacturing employees during 2015 and 2016.
Human Resources Development Program – HR Business Partner
Eaton’s Crouse-Hinds Business
Syracuse
02.2015 - 08.2015
Human Resources Development Program – HR Business Partner
Eaton
Van Wert
01.2014 - 01.2015
Human Resources/Organizational Development Intern
Eaton
Cleveland
05.2013 - 08.2013
- Corporate Headquarters – Industrial Sector
- Assisted in developing training materials for employee skill enhancement.
- Coordinated workshops to promote organizational culture and team collaboration.
- Conducted research on best practices in organizational development strategies.
Human Resources Assistant
Beehive Federal Credit Union
Rexburg
11.2008 - 07.2012
Education
Master of Science - Human Resources Management
Purdue University, Krannert School of Management
12.2013
Bachelor of Science - Communications, Minor in Political Science
Brigham Young University Idaho
12.2010
Skills
- Human resources management
- Strategic HR design
- HR technology implementation
- HR analytics
- Vendor management
- Global mobility coordination
- Change management
- Process improvement
- Project management
- Data analysis
- Legal and regulatory compliance
- Strategic planning
- Industry knowledge
- Team leadership
Timeline
Director HR Operations
Chewy
04.2021 - 02.2026
Associate Director HR Shared Services
Chewy
10.2019 - 04.2021
Associate Director HR Programs
Chewy
06.2019 - 10.2019
HR Manager – Process Support & Analytics
CenturyLink (now Lumen)
04.2018 - 06.2019
Lead HR Business Partner
CenturyLink (now Lumen)
12.2016 - 03.2018
Human Resources Manager
Eaton’s Crouse-Hinds Business
09.2015 - 12.2016
Human Resources Development Program – HR Business Partner
Eaton’s Crouse-Hinds Business
02.2015 - 08.2015
Human Resources Development Program – HR Business Partner
Eaton
01.2014 - 01.2015
Human Resources/Organizational Development Intern
Eaton
05.2013 - 08.2013
Human Resources Assistant
Beehive Federal Credit Union
11.2008 - 07.2012
Master of Science - Human Resources Management
Purdue University, Krannert School of Management
Bachelor of Science - Communications, Minor in Political Science
Brigham Young University Idaho