Matthew Nalley
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience at Trader Joe's and Regal Cinemas. Proven ability to enhance customer satisfaction through exceptional service and effective teamwork. Skilled in cash handling and inventory management, demonstrating strong attention to detail and time management. Committed to fostering a positive work environment and optimizing operational efficiency.
Overview
6
6
years of professional experience
Work History
Crew Member
Trader Joe's
Phoenix, AZ
07.2025 - Current
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained cleanliness and organization of store shelves and displays.
- Stocked merchandise following inventory guidelines to ensure availability for customers.
- Collaborated with team members to optimize workflow during peak hours.
Crew Member
Trader Joe’s
Ashburn, VA
09.2023 - 07.2025
- Delivered exceptional customer service by assisting shoppers with product inquiries and selections.
- Maintained store cleanliness and organization to enhance shopping experience and safety.
- Operated cash register, processed transactions accurately, and balanced cash drawer at end of shifts.
- Collaborated with team members to ensure efficient stocking and merchandising of products on shelves.
Electrical Technician
DVM
West Chester, PA
06.2023 - 08.2023
- Monitored compliance with industry regulations during installations, ensuring adherence to safety and quality standards.
- Tested wiring and other system parts for electrical flow and function.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
Team Lead
Regal Cinemas
Brambleton, VA
08.2022 - 06.2023
- Supervised daily operations to ensure exceptional customer service and efficient theater management.
- Trained and mentored team members on operational procedures and customer engagement strategies.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for patrons.
- Coordinated schedules and delegated tasks to optimize staff performance during peak hours.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Cashier
Food Lion
Inwood, WV
02.2020 - 07.2022
- Operated cash register efficiently, processing transactions accurately and promptly.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Musselman High School
Inwood, WV06-2022
Skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Dependable and cooperative
- Verbal and written communication
- Integrity and honesty
- Self-discipline
- Attention to detail
Timeline
Crew Member
Trader Joe's
07.2025 - Current
Crew Member
Trader Joe’s
09.2023 - 07.2025
Electrical Technician
DVM
06.2023 - 08.2023
Team Lead
Regal Cinemas
08.2022 - 06.2023
Cashier
Food Lion
02.2020 - 07.2022
High School Diploma -
Musselman High School