Summary
Overview
Work History
Education
Skills
Certification
Dual Citizenship
Timeline
Generic

Matthew Nelson

Summary

Dynamic outdoor professional with strong customer service and adaptability skills. Experience in teaching adaptive ski activities, whitewater raft guiding, and maintaining equipment, aiming to enhance participant experiences and ensure safety.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service & Volunteer Specialist

National Sports Center For The Disabled
Winter Park
11.2025 - 04.2026
  • Assisted in planning and executing adaptive sports activities for participants.
  • Provided support during adaptive ski lessons for participants.
  • Answered customer service line and responded to inquiries.
  • Assisted in setting up equipment and the delivery of equipment/ tools to instructors on the mountain.
  • Maintained database accuracy for statistical reporting.

Whitewater Rafting Guide & Rental Manager

Arkansas Valley Adventures
Kremmling
05.2025 - 10.2025
  • Guided rafting trips, ensuring safety and enjoyment for all participants.
  • Assisted in equipment preparation and maintenance for optimal performance.
  • Educated clients on safety procedures and river navigation techniques.
  • Managed rental inventory for outdoor equipment and recreational gear.

Customer Service & Volunteer Specialist

National Sports Center For The Disabled
Winter Park
11.2024 - 04.2025
  • Assisted in planning and executing adaptive sports activities for participants.
  • Provided support during adaptive ski lessons for participants.
  • Answered customer service line and responded to inquiries.
  • Assisted in setting up equipment and the delivery of equipment/ tools to instructors on the mountain.
  • Maintained database accuracy for statistical reporting.

Whitewater Rafting Guide & Rental Manager

Arkansas Valley Adventures
Kremmling
05.2024 - 10.2024
  • Guided rafting trips, ensuring safety and enjoyment for all participants.
  • Assisted in equipment preparation and maintenance for optimal performance.
  • Educated clients on safety procedures and river navigation techniques.
  • Managed rental inventory for outdoor equipment and recreational gear.

Security Officer

Green Growth Group
Mount Vernon
11.2023 - 04.2024
  • Monitored premises to ensure safety and security of personnel and property.
  • Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
  • Provided excellent customer service while interacting with staff and visitors daily.

Security Officer

Universal Orlando Resort
Orlando
08.2022 - 10.2023
  • Maintained accurate logs of daily activities and incidents for record-keeping purposes.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Operated X-ray machines, security cameras, vehicle gates, and handheld scanners.
  • Responded promptly to alarms and emergencies, following established protocols.

Education

Some College (No Degree) - Computer Science

Mckendree University
Lebanon, IL

Skills

  • Customer service
  • Problem solving
  • Flexibility/ Adaptability
  • Physical Stamina
  • Safety-conscious
  • Equipment maintenance

Certification

Swift Water Rescue Level 4- American Canoe Association

Dual Citizenship

  • United States of America
  • New Zealand

Timeline

Customer Service & Volunteer Specialist

National Sports Center For The Disabled
11.2025 - 04.2026

Whitewater Rafting Guide & Rental Manager

Arkansas Valley Adventures
05.2025 - 10.2025

Customer Service & Volunteer Specialist

National Sports Center For The Disabled
11.2024 - 04.2025

Whitewater Rafting Guide & Rental Manager

Arkansas Valley Adventures
05.2024 - 10.2024

Security Officer

Green Growth Group
11.2023 - 04.2024

Security Officer

Universal Orlando Resort
08.2022 - 10.2023

Some College (No Degree) - Computer Science

Mckendree University

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Matthew Nelson