Matthew Nestor
Kettering,OH
Summary
Dynamic Loss Prevention Officer with extensive experience at Meijer, skilled in theft prevention and crisis management. Successfully reduced inventory shrinkage through effective strategies and enhanced store safety by identifying potential hazards. Proven ability to collaborate with law enforcement and train staff, fostering a culture of security and trust within the organization.
Overview
6
6
years of professional experience
Work History
Loss Prevention Officer
Meijer
Kettering, OH
08.2022 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Trained personnel on security best practices, protocols and procedures.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Analyzed data trends to pinpoint high-risk products or departments, adjusting security measures accordingly.
- Liaised with law enforcement and security personnel in issue investigation.
- Continuously updated knowledge of local crime trends, adjusting store security measures to counteract emerging threats where necessary.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Developed strong relationships with local law enforcement, aiding in quicker resolution of external theft cases.
- Fostered culture of loss prevention across all departments, integrating security considerations into daily operations.
- Enhanced customer trust by resolving conflicts and addressing concerns related to security.
- Played key role in recovery of significant merchandise value through meticulous investigation of major theft incident.
Field Technician
AT&T
04.2022 - 08.2022
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Security Supervisor
Allied Universal Security Services
Moraine, OH
11.2019 - 02.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
Assistant General Manager
KFC
Kettering, OH
05.2019 - 09.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
Education
Diploma - Diploma
Xenia Christian Schools
Xenia, OH05.2016
Skills
- CCTV monitoring
- Incident reporting
- Investigations
- First aid training
- Witness interviews
- Detail-oriented
- Security systems
- Crime prevention
- Law enforcement collaboration
- Crisis situations
- Patrol procedures
- Evidence collection
- Safety promotion
- Critical thinking
- Conflict resolution
- CCTV systems
- Risk management
- Crisis management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Professional ethics
- Safety protocols
- Task prioritization
- Incident documentation
Timeline
Loss Prevention Officer
Meijer
08.2022 - Current
Field Technician
AT&T
04.2022 - 08.2022
Security Supervisor
Allied Universal Security Services
11.2019 - 02.2022
Assistant General Manager
KFC
05.2019 - 09.2019
Diploma - Diploma
Xenia Christian Schools