Carlos Figueroa
Virginia Beach,VA
Summary
Dynamic Loss Prevention Officer with proven expertise at Dillard's in theft prevention and asset protection. Skilled in CCTV monitoring and incident reporting, I successfully reduced inventory shrinkage through strategic surveillance and effective communication. Committed to enhancing store safety and collaborating with law enforcement to deter criminal activity.
Overview
9
9
years of professional experience
Work History
Loss Prevention Officer
Dillard's
11.2016 - Current
- Monitored store premises to deter theft and ensure a safe shopping environment.
- Implemented safety protocols for loss prevention strategies and emergency responses.
- Observed and reported suspicious activities to management for further investigation.
- Utilized surveillance systems to monitor store activities and gather evidence of theft.
- Participated in training sessions on loss prevention techniques and customer service skills.
- Supported the development of improved security procedures through feedback and observations.
- Completed incident reports and activity logs for accurate, current records.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Trained personnel on security best practices, protocols and procedures.
- Implemented targeted strategies for reducing internal theft by closely monitoring employee behavior and transactions at all times.
Education
High School Diploma - Basic Studies
Salem High School
Virginia Beach, VASkills
- Theft prevention
- CCTV monitoring
- Incident reporting
- Investigations
- First aid training
- Asset protection
- Surveillance techniques
- Crime prevention
- Law enforcement collaboration
- Surveillance equipment usage
- Personnel surveillance
- Theft detection
- Critical thinking
- CCTV systems
- Data analysis
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Professional ethics
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Officer
Dillard's
11.2016 - Current
High School Diploma - Basic Studies
Salem High School