MATTHEW O'BRIEN
Detroit,MI
Summary
Talented and caring hospitality professional exploring new and unique career opportunities.
Overview
21
21
years of professional experience
Work History
Manager/Server/Bartender
Howe's Bayou
Ferndale, MI
05.2015 - Current
- Met and exceeded daily service expectations of guests and ownership
- Entrusted to manage property in owner absence
Food Services Technician/Cashier/Bookkeeper
Kelly Services, Oakland Community College
Farmington Hills, MI
08.2017 - 04.2018
- Perform all duties in a full-time temporary capacity in accordance with job description
- Coordinate and execute catering functions for internal and external customers
Donor Relations Manager
Detroit Institute of Arts
Detroit, MI
10.2008 - 07.2010
- Composed special tailored letters for executive signature to major donors (receipts, acknowledgements, condolences, etc.)
- Produced the annual Donor Report and planned and organized the annual Donor Recognition Event
Assistant Manager - Beverly Hills Grill, Streetside Seafood
Roberts Restaurant Group
Beverly Hills, MI
10.2003 - 10.2008
- Created relationships with guests while ensuring the smooth and efficient operation of both restaurants for breakfast, lunch, and dinner
- Instructed ServSafe Food and ServSafe Alcohol safety training classes and administered corresponding exams
Store Manager
Starbucks Coffee Company
Chicago, IL
09.2002 - 10.2003
- Directed daily store operations and maintained partner morale while catering to customers' unique coffee needs
- Received 5 100%, 4-star customer snapshots (secret shopper reports) out of 6 in Q3 and Q4, FY 2003
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI2000
Skills
- Dog owner and animal lover
- Energetic, friendly, charismatic, and enthusiastic
- Honest, trustworthy, patient, and punctual
- Culturally-sensitive
- Quick learner
- Organized and detailed
- Customer service-focused
- Works well as part of a team
- Strong time management skills
- Enjoys instituting processes and procedures
- Supply ordering ability
- Asset repair and maintenance
- Comprehensive understanding of budgeting
- General knowledge of computer software
Timeline
Food Services Technician/Cashier/Bookkeeper
Kelly Services, Oakland Community College
08.2017 - 04.2018
Manager/Server/Bartender
Howe's Bayou
05.2015 - Current
Donor Relations Manager
Detroit Institute of Arts
10.2008 - 07.2010
Assistant Manager - Beverly Hills Grill, Streetside Seafood
Roberts Restaurant Group
10.2003 - 10.2008
Store Manager
Starbucks Coffee Company
09.2002 - 10.2003
Bachelor of Arts - Hospitality Business
Michigan State University
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