Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Matthew O'Brien

Wadsworth,OH

Summary

Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Dependable and remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills. Accomplished Singer offering 21 years of experience delivering excellent live performances. Talented in performing with self-confidence and captivating vocal dynamics. Successful in evoking emotion while projecting clearly to keep audiences engaged.

Overview

16
16
years of professional experience

Work History

Resident Assistant

Westview Healthy Living
10.2023 - Current
  • Ensured compliance with state policies by reviewing updated regulations and training sessions new Resident Assistants.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents with daily daily hygiene and other requests.
  • Maintained clean, safe, and well-organized patient environment.
  • Cared for up to 40 residents in one unit solo.

Singer Songwriter, Producer

Self-employeed
06.2008 - Current
  • Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
  • Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
  • Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
  • Collaborated with producers to fine-tune songs or albums, releasing 1 album and 4 singles.
  • Worded in both classical and contemporary music.
  • Promoted musical career by maintaining website or social media presence.
  • Studied scores to learn music in detail and develop interpretations.
  • Collaborated with performers and producers to determine and achieve desired sound for production.
  • Composed, arranged and recorded 20+ original songs.
  • Selected and arranged music for holiday performances and special events.

Patient Care Technician

WellNow Urgent Care
09.2021 - 07.2022
  • Obtained patient initial vital signs and reported results to staff nurse or physician.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Registered and helped up to 150+ patients daily complete necessary medical forms and documentation.

Delivery Driver

Zippy Carriers
01.2020 - 09.2021
  • Keep FICO driving score of above 750 to maintain safe driving habits
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Follow all implemented procedures for health and safety purposes
  • Complete accurate vehicle inspections
  • Troubleshoot delivery complications using Amazon’s technology and driver services.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

District Leader

Primerica
01.2019 - 01.2021
  • Provided comprehensive financial plans
  • Help families, individuals and business owners become financially independent
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Singer/Songwriter/Vocal Producer

Limelight Productions
06.2016 - 01.2017
  • Performed as lead male vocalist
  • Wrote, performed, and demoed custom vocals for cheerleading routines
  • Engineered/mixed vocals to properly sit in custom mix
  • Recruited vocalists to add to singer roster
  • Organized files for optimal use between computers and producers
  • Logged all recording sessions accurately
  • Applied knowledge of music theory and voice production to individualize presentations and maintain audience interest.
  • Interpreted and modified music to personalize performances.

Customer Service Representative

Ameridial
01.2016 - 06.2016
  • Provided outstanding service to meet the specific needs of each customer
  • Answered customer questions and concerns professionally
  • Met goals of customer retention, acquisition, and call quotas
  • Earned “rising star” award for superior quality of work
  • Resolved fraudulent activity on behalf of customers and banks
  • Adhered to appropriate legal scripting when required.
  • Developed new strategies for customer retention activities.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Arts - Music Production

Malone University
Canton, OH
2013

Skills

  • Self-motivated
  • Organized
  • Outstanding interpersonal skills
  • Relationship builder
  • Positive attitude
  • Ethical
  • Skilled vocalist and songwriter
  • Audio Tracking, Editing, Mixing, and Mastering
  • Vital signs monitoring
  • Compassionate Caregiving
  • Personal Hygiene Assistance
  • Dementia Care
  • Emotional Support
  • Transfer Techniques

Accomplishments

  • Supervised teams up to 15 staff members.
  • Achieved a double promotion in one shift by completing sales quotas with accuracy and efficiency.
  • Wrote, produced, and performed over 300 custom competitive cheerleading music through effectively helping with organizing studio sessions and identifying and writing according to specific client needs in one cheer season.
  • Achieved a "rising star" award and similar accolades across numerous jobs.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

References

Salina Tevepaugh - (334) 380-1031

Neal Chiprean - (330) 429-3907

Karla Hershberger - (330) 464-0292

Timeline

Resident Assistant

Westview Healthy Living
10.2023 - Current

Patient Care Technician

WellNow Urgent Care
09.2021 - 07.2022

Delivery Driver

Zippy Carriers
01.2020 - 09.2021

District Leader

Primerica
01.2019 - 01.2021

Singer/Songwriter/Vocal Producer

Limelight Productions
06.2016 - 01.2017

Customer Service Representative

Ameridial
01.2016 - 06.2016

Singer Songwriter, Producer

Self-employeed
06.2008 - Current

Bachelor of Arts - Music Production

Malone University

Similar Profiles

CREATE PROFILE
Matthew O'Brien