Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
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Matthew O'Donnell

Sugarloaf,Pennsylvania

Summary

Adaptable professional with experience in customer/client services, sales, web development, coding and security operations. Proven in achieving sales targets, managing complex tasks, and building strong client relationships. Seeking to contribute skills in an operational or dynamic customer-facing role.

Overview

2
2
years of professional experience

Work History

Security Officer

First Coast Security
Berwick, USA
09.2024 - Current
  • Trained and mentored new hires in safety protocols, emergency response, and client-specific procedures
  • Guarded millions in assets for a Fortune 500 company while maintaining access control and surveillance
  • Delivered exceptional customer service while remaining vigilant in high-security environments
  • Monitored camera systems and conducted data integrity checks for physical and digital security
  • Reported incidents promptly, ensuring compliance and enhancing overall site safety

Life Insurance Agent

Lincoln Heritage Life Insurance Company
Luzerne County, USA
05.2024 - Current
  • Delivered personalized final expense life insurance solutions, increasing overall policy sales
  • Conducted monthly client consultations to assess needs, educate on policy options, and facilitate decisions
  • Maintained high customer satisfaction through exceptional policy support and regular reviews
  • Consistently met or exceeded sales targets through lead generation, referrals, and networking

Ski Lift Operator

Montage Mountain Ski Resort
Scranton, USA
12.2023 - 03.2024
  • Ensured safety and efficiency of ski lifts, handling high volumes of guests during peak season
  • Resolved guest issues in coordination with supervisors, minimizing downtime
  • Performed safety checks and enforced protocols, enhancing overall guest safety

Retail Merchandiser

SAS Retail Services
Berwick, USA
08.2023 - 11.2023
  • Executed product placement and shelf organization according to planograms
  • Boosted product visibility and customer experience, contributing to sales growth
  • Managed independent tasks efficiently, maintaining strong store presentation

Education

General Studies -

Luzerne County Community College
Nanticoke, PA
05.2024

High School Diploma - Technology

S.T.E.M Academy
Drums, PA
06.2022

Skills

  • Python
  • C
  • HTML
  • Microsoft Office Suite
  • Office 365
  • Website Creation/management
  • Digital Marketing
  • Access Control
  • Active Surveillance Monitoring
  • Incident Reporting
  • Emergency Response
  • Safety Protocols
  • Customer Service
  • Training/onboarding
  • Sales and client relations
  • Data Integrity
  • Inventory Systems
  • Conflict resolution
  • Data Verification
  • Patrol operations
  • Security screenings

Qualifications

Proficient in Python, C++, HTML; experienced in Microsoft Office Suite and Office 365, Knowledgeable in building websites and promoting services through digital channels, Skilled in access control, surveillance monitoring, incident reporting, and safeguarding high-value assets, CPR, AED & First Aid Certified; OSHA 10 Certified; trained in risk management, emergency/crisis response, and safety protocols, Proven ability to deliver exceptional customer service in high-pressure environments, Experienced in onboarding and training new hires in both operations and security procedures, Strong background in sales, client consultation, and relationship management, Hands-on experience with digital systems for inventory, scanning, and data verification

Timeline

Security Officer

First Coast Security
09.2024 - Current

Life Insurance Agent

Lincoln Heritage Life Insurance Company
05.2024 - Current

Ski Lift Operator

Montage Mountain Ski Resort
12.2023 - 03.2024

Retail Merchandiser

SAS Retail Services
08.2023 - 11.2023

General Studies -

Luzerne County Community College

High School Diploma - Technology

S.T.E.M Academy