Matthew Oguaraidu
Houston,DE
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 2-year industry history. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
06.2021 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Administered drug tests to inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Assisted in intake and release of inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched buildings and grounds, living quarters, and work areas for contraband.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation, and other activities.
- Interviewed inmates to obtain information and assess needs.
- Managed over 50 customer calls per day
Self Checkout Host
Walmart
08.2020 - 06.2021
- Assisted customers with self-checkout machine operations.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Engaged with customers and offered assistance upon entry into store.
- Described products and services in detail to answer customer questions.
- Maintained awareness of product locations to assist customers in finding requested items.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
Team Member
Whatabuger
02.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate of Science - Nursing
Lone Star College System
Spring, TX06.2024
Skills
- Criminal Justice
- Conflict Resolution Skills
- Safety
- Security Procedures
- Negotiation
- Flexible and Adaptable
Timeline
Correctional Officer
Texas Department Of Criminal Justice
06.2021 - Current
Self Checkout Host
Walmart
08.2020 - 06.2021
Team Member
Whatabuger
02.2019 - 08.2020
Associate of Science - Nursing
Lone Star College System