Matthew Ohan
Severn,MD
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
13
13
years of professional experience
Work History
Project Manager
Architessa
Rockville, MD
01.2018 - Current
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies for various initiatives.
- Implemented risk management processes to identify and mitigate potential project challenges.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Mobile Expert
T-Mobile
Washington, D.C.
01.2017 - 01.2018
- Guided customers through mobile technology features and plans to enhance user experience.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction rates.
- Analyzed sales data to identify trends, driving strategic adjustments to improve performance.
Front End Supervisor
Best Buy
Wheaton, MD
01.2013 - 01.2017
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained staff on product knowledge and customer service best practices to enhance team performance.
- Implemented sales strategies, resulting in improved customer engagement and satisfaction levels.
- Conducted regular team meetings to discuss performance metrics and drive continuous improvement initiatives.
Education
B.S. - Family Science
University of Maryland
A.A. - General Studies
Montgomery College
Skills
- Client & Vendor Relations
- Project management
- Project scheduling
- Process Improvement
- Data Analysis
- Negotiation
- Problem Solving
- Time Management
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Project Manager
Architessa
01.2018 - Current
Mobile Expert
T-Mobile
01.2017 - 01.2018
Front End Supervisor
Best Buy
01.2013 - 01.2017
B.S. - Family Science
University of Maryland
A.A. - General Studies
Montgomery College